Front Desk Customer Experience Associate

Kroger Family of Companies; Peoria (AZ); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Family of Companies in Peoria, AZ is seeking a Cashier to greet customers, scan items, and handle transactions accurately. You will maintain a clean, safe, and welcoming checkout area, answer questions about products, and promote store programs while delivering friendly service.

The role emphasizes effective communication, ability to handle busy environments, basic math skills, and reliability. Previous cashier or self-checkout experience is a plus; bilingual abilities are welcome.

Qualifications

• Must be 18 or older.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).

Responsibilities

• Promote trust and respect among associates, with a positive attitude.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
• Report pricing and scanning discrepancies to the appropriate manager.
• Process customer transactions quickly, accurately, and efficiently.
• Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.
• Communicate new and on-going special programs and promotions with customers.
• Follow established policies and procedures for service-desk related procedures.
• Handle funds, coupons, tenders, and other forms of payment according to company policy.
• Stock and inventory department merchandise.
• Maintain awareness of inventory/stocking conditions to capture ordering system integrity.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Collaborate with team members to encourage teamwork.
• Adhere to all local, state and federal laws, and company guidelines.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Effective communication

Ability to handle stressful situations

Knowledge of basic math

Job description

Kroger Family of Companies in Peoria, AZ is seeking a Cashier to greet customers, scan items, and handle transactions accurately. You will maintain a clean, safe, and welcoming checkout area, answer questions about products, and promote store programs while delivering friendly service.

The role emphasizes effective communication, ability to handle busy environments, basic math skills, and reliability. Previous cashier or self-checkout experience is a plus; bilingual abilities are welcome.