Front Desk & Crisis Support Coordinator

bowery; New York (NY); On-site; USD 28,000 - 39,000; Full time

Job summary

The Bowery Mission is seeking a Front Desk Coordinator to be the first point of contact for guests, clients, staff, volunteers, and visitors at the Tribeca or Bowery Campus in New York. You will welcome, orient, and direct people, manage calls and mail, and provide administrative support to campus departments to keep operations running smoothly.

The role requires a minimum of 2 years in customer service or administrative roles, a bachelor’s degree or equivalent, and proficiency with standard

Qualifications

• 2+ years in customer service, administrative assistant, or receptionist roles.
• Bachelor’s degree or equivalent work and education.
• Administrative skills.
• Proficient in Office technology.
• Confidentiality standards.

Responsibilities

• Grant or deny building access as per protocol.
• Direct guests/clients, volunteers, staff, vendors, and all other visitors; respond to inquiries and provide resource information.
• Register all visitors and ensure volunteers are registered for scheduled activities.
• Document messages and manage mail, packages, and donations.
• Meet internal and external recordkeeping requirements and uphold data integrity.

Skills

Customer service

Administrative support

Office software

Confidentiality

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

The Bowery Mission is seeking a Front Desk Coordinator to be the first point of contact for guests, clients, staff, volunteers, and visitors at the Tribeca or Bowery Campus in New York. You will welcome, orient, and direct people, manage calls and mail, and provide administrative support to campus departments to keep operations running smoothly.

The role requires a minimum of 2 years in customer service or administrative roles, a bachelor’s degree or equivalent, and proficiency with standard