Front Desk Counselor

Pet Camp; San Francisco (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a vibrant and energetic team at a leading pet care facility as a Front Desk Counselor! This role is perfect for someone who loves animals and thrives in a fast-paced environment. You will be the first point of contact for campers and their pet parents, ensuring a warm welcome and smooth check-in process. Your excellent communication skills and tech-savviness will be key as you manage client inquiries and maintain the front desk. If you're looking to make a positive impact in the lives of pets and their owners, this is the opportunity for you!

Qualifications

• Must have a love for animals and excellent communication skills.
• Proven ability to multi-task and be tech-savvy.

Responsibilities

• Check in and out pets and pet parents, and schedule services.
• Maintain a clean and presentable front desk area.

Skills

Communication Skills

Multi-tasking

Tech-savvy

Dog Handling

Tools

Microsoft Office

Job description

We are looking for a responsible, energetic, and self-starter Front Desk Counselor to join our main campground. Reporting to the Front Desk Manager, the Front Desk Counselor is the main point of contact, greeting our campers and pet parents. Being a multi-tasker, service-oriented, and tech-savvy is crucial to succeeding in this role. This position involves sitting for long periods in front of a computer and exposure to animal hair, dander, and odors. The ideal candidate will have a love for animals, excellent communication skills, and the ability to communicate effectively with guests and pet parents.

Responsibilities

• Responsible for checking in and out of pets and pet parents.
• Scheduling services and activities with pet parents.
• Leading tours of Pet Camp facilities to pet parents.
• Always maintaining the front desk clean and presentable, including the retail area.
• Ability to onboard new clients using web forms, text and phone inquiries, and walk-ins.
• Opening and closing the lobby.
• Data management.
• Handling all client communications.
• Extra tasks as assigned.

Requirements

• Must have a working knowledge of dog handling.
• Proven ability to multi-task.
• Must be tech-savvy.
• Proficiency with Microsoft Office.

Interview

• The interview will consist of two parts:
  • Phone interview.
  • In-person, communication skills, general office administration, and typing assessment.

Pet Camp is an Equal Employment Opportunity employer; we welcome all applicants.