Front Desk Counselor

Post Graduate Center for Mental Health; New York (NY); Presencial; USD 23.000 - 32.000; Jornada completa

Descripción de la vacante

Post Graduate Center for Mental Health in New York is seeking a Front Desk Counselor to provide supportive counseling and crisis intervention for residents. The role includes monitoring safety, ensuring a secure environment, and maintaining quality resident care.

Responsibilities include documenting events, managing logs, conducting building checks, supervising visitors, and coordinating with clinical staff. Experience in residential mental health and CPR/First Aid certification are valued.

Formación

• High School Diploma or equivalent is required, college degree or 2 years of college in a mental health field desired.
• Minimum one year experience working as a counselor in a residential, mental health or related setting.
• Certification in CPR/First Aid is preferred.

Responsabilidades

• Monitor safety and security of the facility and residents.
• Provide supportive counseling and crisis intervention as required.
• Document incidents and maintain client case records.
• Conduct monthly fire drills and assist with daily living skills.
• Escort clients to medical or other pertinent appointments.
• Maintain sign-in procedures for visitors and sign logs.
• Remain on site until relief staff arrives.

Conocimientos

Customer service

Interpersonal skills

Written communication

Time management

De-escalation

Educación

High School Diploma or equivalent

College coursework in mental health

Herramientas

Microsoft Office

Descripción del empleo

Front Desk Counselor# Front Desk Counselor126 LaSalle Street Residence - New York, NY 10027## OverviewSalary Range$20.02 - $20.02 HourlyPosition TypeFull TimeEducation LevelHigh School## Description**JOB SCOPE:**The Front Desk Counselor provides supportive counseling and crisis intervention as required by individual residents. Major areas of responsibility include monitoring the safety and security of the facility, providing good customer service, and exercising good judgment in managing crises. **ESSENTIAL FUNCTIONS:*** Maintain the environment of the facility safely and securely, including monitoring video surveillance cameras and conducting hourly building walk-throughs to assess the physical environment, and ensure the well-being of residents.* Document significant building activities and events in the Communication Logbook.* Perform light maintenance and housekeeping skills, such as picking up or emptying garbage, mopping up spills, shoveling snow, etc.* Ensure all resident visitors provide identification and sign in the Visitor Log.* Conduct monthly fire drills.* Assess and respond to resident situations, including the utilization of de-escalation techniques.* Report crises, untoward incidents, and emergencies immediately to the clinical staff on call and document such events in the program log, incident reports, and on appropriate forms in a timely manner.* Order, supervise, and count medication in accordance with Licensed Housing Medication Policy and Procedures, where applicable.* Maintain accurate client case records, including writing progress notes and creating service plans, when needed, and as promulgated in PCMH Policies and Procedures.* Conduct apartment inspections and provide support to clients with regard to daily living skills.* Escort clients in the community to medical, benefit, or other pertinent appointments.* Participate in residential staff meetings.* Remain on site until relief staff arrive.* Adhere to personnel and residential policies and procedures as outlined in the PCMH Personnel Policies and Procedures Manual and the Residential Policies and Procedures Manual.* Performs other duties, consistent with the goals and objectives of the program, as assigned by the Program Director or Regional Director for Residential Services.## Qualifications**KNOWLEDGE:*** Microsoft Office* Foothold AWARDS* CPR/First Aid**SKILLS AND ABILITIES:*** Strong customer services skills* Excellent interpersonal skills and ability to relate to residents.* Strong oral and written communication skills* Ability to effectively manage time* Good judgment* Ability to appropriately assess and respond to situations, including ability to de-escalate residents* Ability to remain calm and focused in emergency situations* Ability to work effectively with others and demonstrate conflict resolution skills**EDUCATION AND EXPERIENCE:*** High School Diploma or equivalent is required, college degree or 2 years of college in a mental health field desired.* Minimum one year experience working as a counselor in a residential, mental health or related setting.