Front Desk Coordinator View role

Dentist in Oregon; Oregon, Northern (OH, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay above market

Sign-on and referral bonuses

Paid time off

Health insurance coverage

Paid gym membership

Year-end bonus

Paid training on software & workflows

Job summary

Dentist in Oregon is seeking a Front Desk Coordinator to keep a busy dental office running smoothly. You will answer calls, schedule appointments, greet patients, collect forms and copays, and verify insurance benefits before visits.

No dental experience is required, but warmth under pressure is essential. We can train you on our practice management software (Open Dental). A high school diploma is required, and competitive pay with benefits is offered.

Qualifications

• Strong phone and written communication skills.
• Comfortable using a computer and dental PM software.
• Ability to multitask and stay organized under pressure.
• Respect patient privacy per HIPAA.
• Reliable attendance is essential.
• High school diploma or equivalent; dental front-office experience preferred.

Responsibilities

• Answer incoming calls promptly and manage appointments.
• Greet patients, verify details, collect forms and copays.
• Verify insurance eligibility before visits.
• Update and maintain patient records in the PM system.
• Coordinate with clinical team to keep operatories moving.

Skills

Excellent phone manner

Clear written communication

Computer proficiency

Organized multitasking

HIPAA knowledge

Dependable attendance

Education

High school diploma or equivalent

Dental/medical front-office experience preferred

Tools

Open Dental

Job description

The front desk is the practice. It is the first voice a nervous patient hears, the person who finds them a same-day slot, and the last handshake before they book their next visit.

We are looking for a Front Desk Coordinator who can hold a busy schedule together — answering the phone before it goes to voicemail, confirming tomorrow's column, and greeting the person standing in front of you as though they were the only one there.

Dental experience helps, but we can teach the software and the terminology. What we cannot teach is warmth under pressure.

What you'll do

• Answer every incoming call promptly and book, confirm, reschedule, and recall appointments to keep the schedule full.
• Greet arriving patients, verify their details, and collect forms, copays, and outstanding balances.
• Verify insurance eligibility and benefits before the visit so nobody is surprised at checkout.
• Fill cancellations from the ASAP list and confirm the next day's column before you leave.
• Keep patient records, appointment notes, and contact details accurate in the practice management software.
• Work with the clinical team to keep patients moving and operatories turning over on time.

What we're looking for

• Excellent phone manner and clear written communication.
• Comfortable on a computer; experience with Open Dental or similar practice management software is a plus.
• Organized enough to hold a conversation, a ringing phone, and a full waiting room at the same time.
• Discretion with protected health information and a working understanding of HIPAA.
• Dependable attendance — the schedule depends on the desk being covered.
• High school diploma or equivalent; prior dental or medical front-office experience preferred.

What we offer

• Competitive pay, reviewed annually and benchmarked above local market rates.
• Sign-on bonus and referral bonus.
• Paid time off.
• Health insurance coverage.
• Paid gym membership for you and your family.
• Year-end bonus for performance above target.
• Paid training on our practice management software and insurance workflows.