Front Desk Coordinator / Treatment Plan Coordinator

North American Dental Group (NADG); Pickerington (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Front Desk Coordinator to enhance patient care and streamline operations. In this role, you will manage financial information, assist patients with their inquiries, and ensure a smooth flow of appointments. The ideal candidate will possess strong customer service skills and a background in dental practices. Join a dynamic team that values individuality and excellence in patient care, while enjoying competitive benefits and opportunities for career growth.

Benefits

Competitive Paid Time Off

401k

Opportunities for Career Growth

Continuing Education

Qualifications

• High School Diploma required; Associate’s degree preferred.
• 1-5 years of customer service or dental experience preferred.

Responsibilities

• Handle financial information and verify insurance for patients.
• Perform clerical tasks including scheduling appointments and answering calls.

Skills

Customer Service

Insurance Verification

Dental Knowledge

Clerical Skills

Education

High School Diploma

Associate’s Degree

Tools

Dental Software

Microsoft Office

Job description

Front Desk Coordinator / Treatment Plan Coordinator

Join us as a Front Desk Coordinator / Treatment Plan Coordinator at North American Dental Group (NADG).

Overview

Imagine working in a practice that delivers top-tier patient care with a focus on putting every patient first. Our guiding principle is empathy, and we are committed to transforming the dental experience. Partnering with North American Dental Group, we have the support needed to fulfill our mission of excellent patient care.

Work Schedule

Monday through Friday, with one Saturday per month.

Responsibilities

• Handle financial information accurately, verify insurance, and prepare end-of-day reports, ensuring patient peace of mind.
• Perform clerical tasks such as sorting mail, scanning, photocopying, answering calls, greeting visitors, and scheduling appointments.
• Explain procedures and services to patients using dental knowledge.
• Present financial policies, collect co-payments, and verify insurance coverage.
• Track appointments, no-shows, cancellations, and late arrivals.

Qualifications

• High School Diploma or equivalent; Associate’s degree preferred.
• 1-5 years of customer service, insurance, or dental experience preferred.
• Knowledge of dental software and Microsoft Office; ability to learn new programs.

Benefits

• Competitive paid time off, increasing with tenure.
• Comprehensive benefits, including 401k.
• Opportunities for career growth and continuing education.
• Dynamic atmosphere promoting individuality and excellence in patient care.

Equal Opportunity

We are an equal opportunity employer, considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or other protected characteristics.