Front Desk Coordinator (Medical Receptionist)

Carolina Health Specialists; Myrtle Beach (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid holidays

PTO and sick time

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Employee assistance program

Company paid life insurance

Pre-paid legal

Identity theft protection

Pet insurance

401k offered

Job summary

Carolina Health Specialists in Myrtle Beach, SC is seeking a Front Desk Coordinator (Medical Receptionist) for a busy practice. The role requires at least one year of payer packages, check-in/out experience, and strong computer/customer service skills.

Hours are M-TH 7:45AM-5:15PM and F 8AM-12PM, with no nights or weekends. The position reports to the Office Manager and includes comprehensive benefits such as paid holidays, PTO, medical/dental/vision, disability coverage, EAP, life insurance,

Qualifications

• High school diploma or GED required
• Minimum of one year experience in customer service setting and preferably six months receptionist experience in health care setting
• Experience with office equipment and Epion IPad is preferred
• Excellent computer and customer service skills

Responsibilities

• Greets customers in polite, prompt, helpful manner and guides check-in/check-out
• Answers phone in pleasant manner and addresses customer needs
• Completes paperwork and uses computer system for billing information
• Checks patients in and out timely and ensures scheduling adherence
• Updates patient demographics and processes payments including co-pays and balances
• Verifies insurance and ensures packages are loaded and cards updated
• Maintains confidentiality of patient information
• Opens and closes office as needed

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Coordinator (Medical Receptionist)

Full Time Clerical 82nd Parkway, Myrtle Beach, SC, US

2 days ago Requisition ID: 1794

FRONT DESK COORDINATOR needed for busy medical practice in Myrtle Beach. Must have at least one year experience in payer packages, check-in and check-out. Must have excellent computer and customer service skills. Hours are M-TH 7:45AM-5:15PM & FRI 8:00AM-12:00PM. No nights or weekends! Excellent pay and benefits including paid holidays, PTO and sick time, medical, dental, vision, short& long-term disability, employee assistance program, company paid life insurance, pre-paid legal, identity theft, pet insurance, and 401k offered.

GENERAL SUMMARY OF DUTIES: Responsible for greeting customers, providing information, communicating with departments, scheduling appointments, and checking patients in and out.

REPORTS TO: Office Manager

SUPERVISION EXERCISED: None

ESSENTIAL FUNCTIONS:

• Greets customers in polite, prompt, helpful manner. Provides any necessary instructions/directions for check in and check out processes.
• Answers phone in pleasant manner and deals with customer needs expeditiously.
• Completes all necessary paperwork such as encounter forms, updates . . Uses computer system to generate information necessary for billing.
• Checks patient in and/or out in a timely, professional manner and ensures that patients are not checked in late or after their scheduled time.
• Updates patient demographic information, collects co-pays, provides any necessary forms needing completion, and obtains signatures as necessary.
• Verifies and updates insurance and ensures that insurance packages are properly loaded during check-in process, and insurance cards are updated and on file.
• Ensures that patients are in network and eligible at time of service.
• Collects balances, deductibles, and co-pays at the time of service.
• Sets up payment plans for patients with unpaid, outstanding balances.
• Schedules lab appointments, AWVs, and follow-up appointments.
• Maintains clean, orderly waiting area including work area, bathrooms.
• Completes photocopying, computer input/typing, and mail sorting.
• Responsible for calling upcoming scheduled patients regarding their balances.
• Prepares bank deposits and reconciliation at the end of the day.
• Always maintains confidentiality of all patient information.
• Open and close office on time each day, when applicable.

ADDITIONAL TASKS THAT MAY BE REQUIRED:

• Scanning Documents
• Office Supply Orders
• Prior Authorizations
• Working Buckets within the EMR system
• Barcoding
• Medical Records Preparation

KNOWLEDGE:

• Knowledge of check-in and check-out procedures.
• Knowledge of reception tasks, clinic policies and procedures, and paperwork
• Knowledge of how to use office equipment including phone, computer, fax, and Epion IPad.
• Knowledge of customer service concepts and techniques.
• Knowledge of Electronic Medical Records systems.
• Knowledge of customer service concepts and techniques.

SKILLS:

• Skill in using office equipment satisfactorily and handling paperwork/filing adequately.
• Skill in customer service principles by creating a pleasant waiting room atmosphere.
• The job holder must demonstrate current competencies applicable to job position.
• Must demonstrate adequate computer skills at the time of hire.

EDUCATION: High school diploma or GED required

EXPERIENCE: Minimum of one year experience in customer service setting and , preferably six months receptionist experience in health care setting and experience with office equipment.

REQUIREMENTS:

May be required to travel between offices if hired for the company float pool or if assistance is needed at other offices due to staffing issues and shortages.

ABILITIES:

• Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, and other customers.
• Ability to organize and prioritize tasks effectively.
• Ability to read, understand and follow oral written instructions.
• Ability to Multi-task.

ENVIRONMENTAL/WORKING CONDITIONS: Office setting, well-ventilated and well lighted.

PHYSICAL DEMANDS:

• Sitting for 7-8 hours/day.
• Requires eye-hand coordination and finger dexterity
• Vision must be corrected to 20/20 and hearing must be in normal range
• Must be able to view computer screens for long periods
• Occasional stress related to workload and patients with problems

This description is intended to provide only basic guidelines for meeting job requirements . Responsibilities, knowledge, skills, abilities and working conditions may change as need s evolve and specific job locations is determined (i.e. check in versus check out, f loat, etc.)