Front Desk Coordinator II

Paycom; Leander (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

GI Alliance is seeking an experienced Front Desk Coordinator II to join our Leander, TX office. You will perform front office duties, manage patient check-in/out, schedule appointments, and handle data entry in the EMR system while maintaining confidentiality and accuracy.

The ideal candidate has a high school diploma or GED and 4+ years in a medical front office or scheduling role, with strong customer service and clerical skills. This is a day shift, full-time position in a clinical setting.

Qualifications

• High school diploma or GED required.
• Minimum 4 years of experience in a medical front office or scheduling.
• Proficient in data entry and basic arithmetic.

Responsibilities

• Answer and screen telephone calls courteously and record messages.
• Schedule patient appointments and procedures per policy.
• Check-in/check-out patients and collect registration info.
• Process patient and insurance payments and reconcile charges.
• Maintain EMR charts and confidential files.
• Ensure front office organization and supplies.

Skills

Telephone etiquette

Scheduling

Data entry

EMR software

Customer service

Record filing

Education

High School Diploma or GED

Tools

EMR systems

Job description

Job Details

Job Location: TDDC Austin Hero Way - Leander, TX 78641

Position Type: Full Time

Job Shift: Day

GI Alliance is seeking an experienced Front Desk Coordinator II.

Duties of this position include, but are not limited to, the following:

Position purpose

Performs various clerical duties for office manager, or providers including: answering telephones, taking messages, scheduling appointments, copying, and creating/scanning charts. Responsible for data entry and patient account follow up, as well as monthly reports.

Responsibilities/duties/functions/tasks

• Answer and screens telephone calls in a courteous manner, and record messages for providers and other personnel.
• Schedule patient appointments and procedures according to established policies and procedures.
• Check-in patients upon arrival at the office as well as check-out upon departure.
• Obtain accurate information from patients and ensure all registration forms are complete.
• Collect patient and insurance payments and reconcile charges on a daily basis.
• Verify account balances and refunds for accuracy. Provide information to patients regarding unpaid balances.
• File records in appropriate sections of patient charts in EMR.
• Prepare patient charts in advance and scan documents into charts in EMR.
• Transcribe letters and create forms as needed.
• Maintain files and records in a confidential manner.
• Maintain organization and efficiency of front office, including office supply inventory.
• Maintain patient confidentiality.
• Perform other related duties as directed or assigned.

Qualifications

Education: High school diploma or GED.

Experience: Minimum of four years of experience in a medical office, front office or scheduling experience preferred.

Requirements for Level II Status

• Intermediate experience (4+ years experience) and/or acting more independently,
• Takes on some additional duties to assist the office.
• Strong and consistent performer.

Performance Requirements

• Knowledge of clinic policies and procedures.
• Knowledge of computer programs and applications.
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
• Skill in operating office equipment.
• Skill in handling paperwork/filing adequately.
• Skill in handling incoming phone calls and triaging appropriately.
• Skill in written and verbal communication.
• Ability to learn/use other computer programs including Microsoft Excel, e-mail, Internet, and Microsoft PowerPoint.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to flexibly respond to changing demands.
• Ability to organize and prioritize tasks effectively.

Equal Opportunity Statement

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

Additional Notes

Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.

EEO/AA-M/F/disabled/protected veteran