Front Desk Coordinator III (32042)

The Specialty Alliance; Elgin (IL); On-site; USD 35,000 - 52,000; Full time

Job summary

GI Alliance is seeking an experienced Front Desk Coordinator III to manage front-office duties in a medical setting. Responsibilities include answering calls, scheduling, patient check-in/out, data entry, and chart preparation in EMR.

Candidates should have five years of medical office experience and strong organizational skills. The role emphasizes confidentiality, accuracy in registration, and effective communication with patients and staff.

Qualifications

• Minimum five years in a medical front desk or scheduling role.
• Strong data entry and patient account follow-up skills.
• Ability to handle high-volume calls with professionalism.

Responsibilities

• Answer and screen high-volume calls; record messages.
• Schedule patient appointments and procedures per policy.
• Check-in/check-out patients and verify registration forms.
• Collect payments and reconcile daily charges.
• Maintain EMR charts and scan documents.
• Provide courteous service and protect patient confidentiality.

Skills

Front desk coordination

Medical office

Scheduling

Data entry

Education

High school diploma or GED

Tools

EMR

Microsoft Excel

Microsoft PowerPoint

Job description

GI Alliance is seeking an experienced Front Desk Coordinator III.

Duties of this position include, but are not limited to, the following:

Position purpose

Performs various clerical duties for office manager, or providers including: answering telephones, taking messages, scheduling appointments, copying, and creating/scanning charts. Responsible for data entry and patient account follow up, as well as monthly reports.

Responsibilities/Duties/Functions/Tasks

• Answer and screens high volume telephone calls in a courteous manner, and record messages for providers and other personnel.


• Schedule patient appointments and procedures according to established policies and procedures.


• Check-in patients upon arrival at the office as well as check-out upon departure.


• Obtain accurate information from patients and ensure all registration forms are complete.


• Collect patient and insurance payments and reconcile charges on a daily basis.


• Verify account balances and refunds for accuracy. Provide information to patients regarding unpaid balances.


• File records in appropriate sections of patient charts in EMR.


• Prepare patient charts in advance and scan documents into charts in EMR.


• Transcribe letters and create forms as needed.


• Maintain files and records in a confidential manner.


• Maintain organization and efficiency of front office, including office supply inventory.


• Maintain patient confidentiality.


• Perform other related duties as directed or assigned.

Qualifications

Education: High school diploma or GED.

Experience: Minimum of five years of experience in a medical office, front office or scheduling experience.

Requirements For Level III Status

• Should be a leader and viewed as a leader by other staff.


• No performance or disciplinary actions in last year.


• Serves as mentor/trainer for new hires in field.


• Considered as subject-matter expert in areas by peers, management, and physicians.

Performance Requirements

• Knowledge of clinic policies and procedures.


• Knowledge of computer programs and applications.


• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.


• Skill in operating office equipment


• Skill in handling paperwork/filing adequately.


• Skill in handling incoming phone calls and triaging appropriately.


• Skill in written and verbal communication.


• Ability to learn/use other computer programs including Microsoft® Excel, e-mail, Internet, and Microsoft® PowerPoint.


• Ability to sort and file materials correctly by alphabetic or numeric systems.


• Ability to flexibly respond to changing demands.


• Ability to organize and prioritize tasks effectively.

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.

No phone calls or agencies, please.

EEO/AA-M/F/disabled/protected veteran