Front Desk Coordinator II

Smile Doctors; Fayetteville (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision and life ins.

Short and long-term disability

401(k) plan

Paid time off & holidays

Brace discounts

Job summary

Olsen Orthodontics in Fayetteville, NC seeks a Front Desk Coordinator II to join our growing team. You will greet patients, verify insurance, schedule appointments, and handle payments while maintaining patient records with care.

Ideal candidates have a High School diploma and at least 6 months in a front desk role, with bilingual skills as a plus. Join us to support a people-first culture and growth opportunities within Smile Doctors network.

Qualifications

• High School Diploma or equivalent required.
• Six (6) months as a Smile Doctors Front Desk Coordinator I.
• Bilingual a plus, but not required.

Responsibilities

• Greet and check-in patients and determine visit type.
• Answer, screen, and route calls; take messages as needed.
• Verify insurance information and resolve issues during check-in.
• Schedule appointments and manage calendar; remind patients of upcoming visits.
• Process payments and post to accounts; update charts and patient data.
• Support office operations and supply needs; promote Smile Doctors Everywhere app.

Skills

Relationship building

Communication

Active listening

Education

High School Diploma or equivalent

Job description

## Front Desk Coordinator IIApply: Fayetteville, NC: Full time: Posted Today: JR101157Looking for a career that makes you smile? Olsen Orthodontics is seeking a **Front Desk Coordinator II** to join our growing team. **How you’ll make us better:** Greets and receives customers, determines nature of visit, and notifies appropriate team member(s).Performs various administrative duties. * Welcomes visitors to the practice and provides information about clinic features* Answers, screens, and routes incoming calls and takes messages as needed* Checks-in and collects general information from patients on their first visit* Notifies clinicians of patient arrival and readiness* Makes appointments for returning patients as necessary* Prints/reprints appointment reminders and school/work excuses* Verifies insurance information, investigates any issues, and works towards a resolution* Makes changes to the patient schedule as necessary* Presents contracts to patients, coordinates payment arrangements and/or account resolution* Receives, stores, and delivers shipments and mail* Takes payments and posts to account* Updates charts and patient information* Drives internal marketing initiatives and fosters participation from everyone* Consistently encourages/presents patients with non-clinical ways to utilize the Smile Doctors Anywhere application to support their experience throughout the course of treatment* Communicates office supply requirements to the Practice Director for monthly supply order **Your special skills:**We’re proud of our company culture and heritage of awesomeness. If you’ve got the following, you’ll fit right in:* Ability to establish and maintain good working relationships with patients and coworkers* Ability to communicate effectively verbally and in writing* Ability to listen and understand information verbally and in writing **Prerequisites for success:*** High School Diploma or equivalent required* Six (6) months as a Smile Doctors Front Desk Coordinator I* Bilingual a plus, but not required **The Perks:**In exchange for the dynamic contribution you’ll bring to our team, we offer:* Competitive salary* Medical, dental, vision and life insurance* Short and long-term disability coverage* 401(k) plan* 2 weeks paid time off in your first year + paid holidays* Discounts on braces and clear aligners for you and your family members **Why Olsen Orthodontics?**We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment. We offer every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. We’re looking for passionate, innovative professionals who can join us in changing the way the world smiles. *This is the perfect opportunity to grow with an expanding organization! Apply today!*