Front Desk Coordinator I

Smile Doctors; Katy (TX); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Insurance (medical, dental, vision, &

Disability insurance

401(k)

Paid time off & holidays

Brace discounts

Job summary

Blackburn & Williams Orthodontics is seeking a Front Desk Coordinator II to join our growing team in Katy, TX. You will greet and assist patients, verify insurance, collect payments, and schedule visits, while coordinating with clinicians and the Practice Director to maintain smooth front desk operations.

Key responsibilities include answering calls, checking in patients, updating charts, and promoting our Smile Doctors Anywhere app to enhance the patient experience.

Qualifications

• High School Diploma or equivalent is required.
• Six months of experience as a Smile Doctors Front Desk Coordinator I.
• Bilingual skills are a plus but not required.

Responsibilities

• Greets and assists patients; determines nature of visit and notifies team members.
• Answers, screens, routes calls and takes messages.
• Check-ins patients, verifies information and schedules visits.
• Notify clinicians of arrivals and readiness; make follow-up appointments.
• Process payments, update charts and patient information.
• Coordinate insurance information and resolve issues.
• Support internal marketing initiatives and promote Smile Doctors Anywhere app.
• Communicate supply needs to Practice Director for monthly orders.

Skills

Communication

Relationship building

Verbal & written

Education

High School Diploma or equivalent

Job description

Looking for a career that makes you smile?

Blackburn & Williams Orthodontics is seeking a Front Desk Coordinator II to join our growing team.

How You’ll Make Us Better

Greets and receives customers, determines nature of visit, and notifies appropriate team member(s).

Performs various administrative duties.

• Welcomes visitors to the practice and provides information about clinic features
• Answers, screens, and routes incoming calls and takes messages as needed
• Checks-in and collects general information from patients on their first visit
• Notifies clinicians of patient arrival and readiness
• Makes appointments for returning patients as necessary
• Prints/reprints appointment reminders and school/work excuses
• Verifies insurance information, investigates any issues, and works towards a resolution
• Makes changes to the patient schedule as necessary
• Presents contracts to patients, coordinates payment arrangements and/or account resolution
• Receives, stores, and delivers shipments and mail
• Takes payments and posts to account
• Updates charts and patient information
• Drives internal marketing initiatives and fosters participation from everyone
• Consistently encourages/presents patients with non-clinical ways to utilize the Smile Doctors Anywhere application to support their experience throughout the course of treatment
• Communicates office supply requirements to the Practice Director for monthly supply order

Your Special Skills

We’re proud of our company culture and heritage of awesomeness. If you’ve got the following, you’ll fit right in:

• Ability to establish and maintain good working relationships with patients and coworkers
• Ability to communicate effectively verbally and in writing
• Ability to listen and understand information verbally and in writing

Prerequisites For Success

• High School Diploma or equivalent required
• Six (6) months as a Smile Doctors Front Desk Coordinator I
• Bilingual a plus, but not required

The Perks

In exchange for the dynamic contribution you’ll bring to our team, we offer:

• Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 2 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

Why Blackburn & Williams Orthodontics?

We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment.

We offer every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. We’re looking for passionate, innovative professionals who can join us in changing the way the world smiles.