Front Desk Coordinator I

Smile Doctors; Brick Township (NJ); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

2 weeks PTO

401(k)

Brace discounts

Job summary

Smile Doctors in Brick Township, NJ is hiring a Front Desk Coordinator I to join our growing team. You will greet patients, manage calls, and coordinate visits, ensuring a smooth first impression and efficient front desk operations.

Ideal candidates have high school diploma and at least one year of administrative experience; bilingual abilities are a plus. We offer comprehensive benefits and a supportive, patient-focused culture.

Qualifications

• High school diploma or equivalent is required.
• At least 1 year of administrative experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greet and receive customers, determine nature of visit, and notify appropriate team member(s)
• Answer, screen, and route incoming calls; take messages as needed
• Coordinate and manage all inbound and outbound communications (calls, texts, emails) while maintaining professionalism
• Check-in and collect information from patients on their first visit
• Verify insurance information
• Notify clinicians of patient arrival and readiness
• Make appointments for returning patients
• Print appointment reminders and school/work excuses
• Coordinate payment arrangements or account resolution
• Receive, store, and deliver shipments and mail

Skills

Verbal communication

Written communication

Administrative experience

Education

High School Diploma or equivalent

Job description

Looking for a career that makes you smile?

Smile Doctors is seeking a Front Desk Coordinator I to join our growing team.

How You'll Make Us Better

Greet and receive customers, determines nature of visit, and notifies appropriate team member(s).

Performs various administrative duties.

• Welcomes visitors to the practice and provides information about clinic features
• Answers, screens, and routes incoming calls and takes messages as needed
• Coordinates and manages all inbound and outbound communications, including calls, texts, and emails, while maintaining a high standard of professionalism and customer care
• Checks-in and collects general information from patients on their first visit
• Verifies insurance information
• Notifies clinicians of patient arrival and readiness
• Make appointments for returning patients as necessary
• Prints/reprints appointment reminders and school/work excuses
• May make changes to the patient schedule as necessary
• Coordinates payment arrangements or account resolution
• Receives, stores, and delivers shipments and mail
• Takes payments and posts to account
• Updates charts and patient information
• Drives internal marketing initiatives and fosters participation from everyone

Your Special Skills

We're proud of our company culture and heritage of awesomeness. If you've got the following, you'll fit right in:

• Ability to communicate effectively verbally and in writing
• Ability to listen and understand information verbally and in writing

Prerequisites For Success

• High School Diploma or equivalent required
• One (1) year of administrative experience preferred
• Bilingual a plus, but not required

The Perks

In exchange for the dynamic contribution you'll bring to our team, we offer:

• Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 2 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligner for you and your family members

Why Smile Doctors?

We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment.

We offer every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person's abilities to help them find success in their career and beyond. We're looking for passionate, innovative professionals who can join us in changing the way the world smiles.

Pay Range: $17.25 - $21.20

This is the perfect opportunity to grow with an expanding organization!