Front Desk Coordinator I

Smile-Doctors; Mooresville (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision and life

Disability coverage

401(k) plan

Paid time off

Discounts on braces

Job summary

Smile Doctors is seeking a Front Desk Coordinator I to join our growing team in Mooresville. You will greet and receive customers, perform various administrative duties, and manage patient information.

You will communicate effectively with visitors and team members, verify insurance, and handle appointment scheduling. This role includes coordinating payment arrangements, updating charts, and fostering a dynamic, positive environment.

Qualifications

• Ability to communicate effectively verbally and in writing.
• Ability to listen and understand information verbally and in writing.

Responsibilities

• Greet and receive customers, determine nature of visit.
• Performs various administrative duties.
• Welcomes visitors and provides information about clinic features.
• Answers and routes incoming calls, takes messages.
• Checks-in and collects general information from patients.
• Verifies insurance information.
• Notifies clinicians of patient arrival.
• Make appointments for returning patients.
• Prints/reprints appointment reminders.
• Coordinates payment arrangements or account resolution.
• Receives and delivers shipments and mail.
• Takes payments and posts to account.
• Updates charts and patient information.
• Drives internal marketing initiatives.

Skills

Effective communication

Listening skills

Education

High School Diploma or equivalent

Job description

Looking for a career that makes you smile?Smile Doctors is seeking a Front Desk Coordinator I to join our growing team.How you’ll make us better:Greet and receive customers, determines nature of visit, and notifies appropriate team member(s).Performs various administrative duties.Welcomes visitors to the practice and provides information about clinic featuresAnswers, screens, and routes incoming calls and takes messages as neededChecks-in and collects general information from patients on their first visitVerifies insurance informationNotifies clinicians of patient arrival and readinessMake appointments for returning patients as necessaryPrints/reprints appointment reminders and school/work excusesMay make changes to the patient schedule as necessaryCoordinates payment arrangements or account resolutionReceives, stores, and delivers shipments and mailTakes payments and posts to accountUpdates charts and patient informationDrives internal marketing initiatives and fosters participation from everyoneYour special skills:We’re proud of our company culture and heritage of awesomeness. If you’ve got the following, you’ll fit right in:Ability to communicate effectively verbally and in writingAbility to listen and understand information verbally and in writingPrerequisites for success:High School Diploma or equivalent requiredOne (1) year of administrative experience preferredBilingual a plus, but not requiredThe Perks:In exchange for the dynamic contribution you’ll bring to our team, we offer:Competitive salaryMedical, dental, vision and life insuranceShort and long-term disability coverage401(k) plan2 weeks paid time off in your first year + paid holidaysDiscounts on braces and clear aligners for you and your family membersWhy Smile Doctors?We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment.We offer every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. We’re looking for passionate, innovative professionals who can join us in changing the way the world smiles.This is the perfect opportunity to grow with an expanding organization! Apply today!