Front Desk Coordinator- HR

University of South Florida; Tampa (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

A higher education institution in Tampa is seeking an entry-level administrative support professional. This role involves evaluating inquiries, managing office operations, ensuring compliance with HR documentation, and maintaining a professional environment. Applicants should have a high school diploma and three years of office experience. This is a full-time position offering opportunities for growth in a supportive environment.

Qualifications

• At least three years of experience in an office or administrative support position.

Responsibilities

• Evaluate inquiries to provide first-tier resolutions and coordinate with experts for complex matters.
• Identify appropriate HR functional areas for inquiries, ensuring timely follow-up.
• Respond to general inquiries about office operations, maintaining professionalism.
• Verify employment eligibility documentation and complete Form I-9s.
• Review soon-to-expire work authorizations and maintain documentation compliance.
• Manage document activities, including scanning electronic records.
• Sort and distribute correspondence and mail to support operations.
• Maintain a professional front desk area reflecting the office values.

Education

High school diploma or equivalent

Job description

Responsibilities

• Evaluates the nature and urgency of inquiries to provide first-tier resolutions, utilizing problem-solving and resourcefulness to address routine issues and coordinating with subject matter experts for complex matters.
• Demonstrates an understanding of the HR framework to accurately identify and engage the appropriate functional area, including employment, benefits, payroll, employee relations, and talent management, ensuring effective and timely follow-up.
• Responds to general inquiries related to office operations, including contact information, office hours, and basic account or status updates, while maintaining accuracy and professionalism.
• Supports HR operations by verifying employment eligibility documentation and completing Form I-9s as an authorized representative of the University, ensuring compliance with federal and institutional requirements.
• Supports review of soon-to-expire work authorizations, updating workforce authorization information and documentation within Oracle to maintain compliance and data integrity.
• Assists with document management activities, including scanning and indexing electronic records in AppEnhancer, in coordination with Central Human Resources.
• Sorts and distributes correspondence, mail, and information to appropriate team members to support timely communication and operational flow.
• Manages the front desk area to ensure a professional, organized, and welcoming environment that reflects the values and service standards of the Office of Human Resources.

Qualifications

This position requires a high school diploma or equivalent, with at least three years of experience in an office or administrative support position.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Administrative

Industries

Higher Education

Compliance and Federal Notices

This position may be subject to a Level 1 or Level 2 criminal background check.

Applicants have rights under Federal Employment Laws:

The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.