Front Desk Coordinator - Grandview

Face Forward Aesthetics; North Carolina; On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Uncapped commissions

Comprehensive benefits

Paid time off

Free treatments

Paid training

Career advancement

Job summary

Face Forward Aesthetics is seeking a Front Desk Coordinator in North Carolina to serve as the welcoming hub of the clinic and a central point of communication for guests, providers, and staff. You will manage appointments, verify forms, and support seamless operations while upholding the Face Forward Standard.

Ideal candidates bring luxury hospitality experience and a customer-focused mindset, with the ability to promote memberships and retail products during guest interactions.

Qualifications

• Experience in luxury hospitality
• Knowledge of medical aesthetics industry is a plus
• Healthcare/customer service background preferred

Responsibilities

• Welcome guests with warmth and professionalism from check-in to checkout.
• Answer calls, texts, and emails; manage appointments and optimize provider schedules.
• Explain memberships, promotions, skincare products, and treatment recommendations.
• Process payments, deposits, gift cards, and ensure accurate records.

Skills

Luxury hospitality

Medical aesthetics

Healthcare

Concierge services

Luxury retail

High end customer service

Tools

Scheduling software

CRM/EMR/POS systems

Job description

What You'll Do

As a Front Desk Coordinator, you'll play a vital role in creating an exceptional guest experience while supporting the daily success of the clinic. You'll serve as the central point of communication for guests, providers, and the clinic team, ensuring every interaction reflects the Face Forward Standard.

Create Exceptional Guest Experiences

• Welcome every guest with warmth, professionalism, and genuine hospitality.
• Create a seamless experience from check in through checkout.
• Answer incoming calls and respond to guest inquiries by phone, text, and email.
• Schedule, confirm, and coordinate appointments while optimizing provider schedules and clinic flow.
• Verify guest intake forms and consents are complete and maintain accurate guest records.
• Resolve routine guest concerns with professionalism and elevate complex issues when appropriate.
• Protect guest privacy by maintaining HIPAA compliance in every interaction.

Support Clinic Growth

• Keep provider schedules full by actively managing waitlists, appointment confirmations, cancellations, and no-show follow up.
• Guide guests through checkout and confidently explain memberships, promotions, skincare products, and treatment recommendations.
• Enroll guests in membership programs and educate them on the benefits available.
• Recommend retail products that complement provider treatment plans.
• Help guests maintain continuity of care by scheduling their next appointment before they leave.
• Contribute to clinic performance by achieving membership enrollment, retail, and pre booking goals.

Deliver Operational Excellence

• Maintain a welcoming, organized, and professional Front-of-House environment.
• Complete opening and closing procedures and ensure reception and retail areas consistently reflect our premium brand.
• Process guest payments, deposits, gift card transactions, and daily financial transactions accurately.
• Consistently apply cancellation, no show, and payment policies with professionalism and confidence.
• Support inventory activities, supply management, documentation, and administrative tasks that contribute to efficient clinic operations.

Collaborate as One Team

• Partner closely with providers, estheticians, and the Market Manager to create a seamless guest journey.
• Execute the Face Forward Standard and uphold company policies, procedures, and compliance requirements.
• Participate in ongoing training and development while contributing to a positive, collaborative clinic culture.
• Help create an environment where every guest receives an exceptional experience and every team member contributes to the success of the clinic.

What Success Looks Like

Successful Front Desk Coordinators are relationship builders who create memorable experiences while contributing to clinic performance.

You'll be measured by your ability to:

• Deliver an exceptional guest experience.
• Achieve membership enrollment goals.
• Increase retail attachment.
• Maximize prebooking and guest retention.
• Support provider schedule optimization.
• Maintain outstanding communication and responsiveness.
• Execute the Face Forward Standard consistently.

What We're Looking For

We're looking for individuals who are passionate about service and love helping people feel confident and cared for.

Ideal candidates have experience in:

• Luxury hospitality
• Medical aesthetics
• Healthcare
• Concierge services
• Luxury retail
• High end customer service

You should also bring:

• Exceptional communication and interpersonal skills.
• Strong organization and attention to detail.
• Confidence recommending products, memberships, and services.
• A positive, team first mindset.
• The ability to thrive in a fast paced, goal driven environment.
• Experience with scheduling software, CRM, EMR, or point of sale systems is a plus.

Why Join Face Forward?

At Face Forward, you'll be part of an organization that is redefining the medical aesthetics experience through clinical excellence, hospitality, and operational innovation.

We offer:

• Compensation $17.00 to $19.00 per hour, based on experience, plus uncapped monthly commission opportunities tied to membership enrollments and retail sales.
• Comprehensive medical, dental, vision, and retirement benefits, as well as company-paid short and long-term disability insurance
• Company-paid life insurance, as well as optional hospital indemnity and accident insurance
• Paid parental leave
• Paid time off
• Free aesthetic treatments and discounted skin care
• Paid training and ongoing professional development.
• Career advancement opportunities as our organization continues to grow.
• A collaborative team environment where every role contributes to our success.
• The opportunity to help shape the future of one of the fastest growing medical aesthetics organizations.

If you're passionate about delivering exceptional service and creating memorable guest experiences, we'd love to meet you.

Face Forward Aesthetics is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all team members. All employment decisions are made based on qualifications, merit, and business needs - without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status.

We participate in E-Verify where required by law.

Face Forward Aesthetics is a drug-free workplace.

If you require reasonable accommodation during the application or interview process, please contact recruiting @f faesthetics.com.

Compensation Transparency

Face Forward Aesthetics provides a compensation range for each posted position in compliance with applicable state and local pay transparency laws. Actual compensation within the stated range will depend on factors such as skills, experience, certifications, and geographic location. Certain positions may also be eligible for bonuses, incentives, or additional benefits as part of the total rewards package.