Front Desk Coordinator (Evenings)

UF Health Proton Therapy Institute; Jacksonville (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

UF Health Proton Therapy Institute in Jacksonville, FL is seeking an Evening Front Desk Coordinator to greet patients, answer calls, route information, and support providers after hours.

This role emphasizes patient experience, teamwork with multiple departments, and strong computer skills. Two years of medical office front desk experience, oncology exposure preferred.

Qualifications

• Minimum of two years of experience in a medical office front desk role; oncology experience preferred.
• Excellent customer service, verbal and written communication skills.
• Proficient in Microsoft Word and Excel; strong organizational abilities.
• Professional appearance and demeanor; ability to work independently with minimal supervision.

Responsibilities

• Greet and check in patients in a courteous and professional manner
• Answer and route all incoming calls, providing general information about UFHPTI
• Communicate appointment details and assist patients with scheduling inquiries
• Serve as a liaison between patients and multiple internal departments
• Perform routine administrative tasks, including sorting and distributing incoming mail
• Support daily front desk operations to ensure smooth evening workflow

Skills

Customer service

Communication

Professional appearance

Computer literacy

Independent work

Problem solving

Multitasking

Medical terminology familiarity

Tools

Microsoft Word

Excel

Job description

The UF Health Proton Therapy Institute (UFHPTI) in Jacksonville, Florida, is seeking a professional and customer-focused Evening Front Desk Coordinator. This highly visible role serves as the first point of contact for patients, visitors, vendors, and staff, playing a key role in delivering an exceptional patient experience.

Key Responsibilities:

• Greet and check in patients in a courteous and professional manner
• Answer and route all incoming calls, providing general information about UFHPTI
• Communicate appointment details and assist patients with scheduling inquiries
• Serve as a liaison between patients and multiple internal departments
• Perform routine administrative tasks, including sorting and distributing incoming mail
• Support daily front desk operations to ensure smooth evening workflow

Work Schedule:
Monday–Friday, 2:30 p.m. – Close (typically 9:00 p.m.)

Qualifications:

• Demonstrated professionalism and excellent customer service skills
• Strong verbal and written communication skills
• Professional appearance and demeanor
• Strong computer proficiency, including Microsoft Word and Excel
• Ability to work independently, manage multiple tasks, and follow projects through to completion with minimal supervision
• Proven ability to problem-solve and handle challenging situations calmly and professionally
• Minimum of two years of experience in a medical office front desk role; oncology experience preferred
• Familiarity with medical terminology is a plus

UFHPTI offers a competitive salary and benefits package, a supportive and collaborative work environment, and the opportunity to be part of a team dedicated to providing world-class care and service to our patients.

UFHPTI is an Equal Opportunity Employer and supports a drug-free workplace.

Equal Opportunity Employer

As an equal opportunity employer , the University of Florida Proton Therapy Institute hires without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. We invite you to complete the optional self-identification fields below used for compliance with government regulations and record-keeping guidelines.