Front Desk Coordinator - Downey, CA

thejointchiropractic; Downey (CA); On-site; USD 25,000 - 28,000; Full time

Job summary

The Joint Chiropractic in Downey, CA is seeking a Wellness Coordinator to drive membership sales and provide excellent patient service. You will educate patients on wellness offerings and coordinate with team members in a fast-paced clinic environment.

Ideal candidates have at least one year of sales experience, strong phone/computer skills, and a customer-focused mindset. Join a world-class organization committed to health and wellness.

Qualifications

• High school diploma or GED required.
• At least one year of sales experience.
• Experience with point of sale software and handling member accounts.
• Excellent phone and computer skills.
• Strong customer service orientation and communication skills.
• Willingness to learn and grow.
• Office management or marketing experience is a plus.

Responsibilities

• Providing excellent services to members and patients.
• Primary responsibility is to gain memberships to meet sales goals.
• Greet members and patients, check in to see the Chiropractor.
• Answer phone calls.
• Re-engage inactive members.
• Stay updated on membership options, packages and promotions.
• Maintain positive relationships with team members.
• Keep the clinic clean and workspace organized.
• Confidently present and sell memberships and visit packages.
• Keep management informed of member concerns and follow policies.

Skills

Sales experience

Phone skills

Computer skills

Customer service

Communication

Multitasking

Teamwork

Marketing experience

Education

High school diploma or GED

Tools

POS software

Job description

Are you looking for a company you can grow your career with and advance in?

Are you goal oriented, self-motivated & proactive by nature?

Do you have a passion for health and wellness and love sales?

If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry.

What we are looking for in YOU and YOUR skillset!

• Pay Range $18-$20/hr Depending on Experience + BONUS
• Driven to climb the company ladder!
• Possess a winning attitude!
• 'Have a high school diploma or equivalent (GED).
• Complete transactions using point of sale software and ensure all patient accounts are current and accurate
• Have strong phone and computer skills.
• Have at least one year of previous Sales Experience.
• Participate in marketing/sales opportunities to help attract new patients into our clinics
• Be able to prioritize and perform multiple tasks.
• Educate Patients on wellness offerings and services
• Share personal Chiropractic experience and stories
• Work cohesively with others in a fun and fast-paced environment.
• Have a strong customer service orientation and be able to communicate effectively with members and patients.
• Manage the flow of patients through the clinic in an organized manner

Essential Responsibilities

• Providing excellent services to members and patients.
• The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals.
• Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor.
• Answering phone calls.
• Re-engaging inactive members.
• Staying updated on membership options, packages and promotions.
• Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
• Maintain the cleanliness of the clinic and organization of workspace
• Confident in presenting and selling memberships and visit packages
• Keeping management apprised of member concerns and following manager's policies, procedures, and direction.
• Willingness to learn and grow
• Accepting constructive criticism in a positive manner and using it as a learning tool.
• Office management or marketing experience a plus!
• Able to stand and/or sit for long periods of time
• Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY

You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.