Front Desk Coordinator - Cardiology Office

Penn Medicine, University of Pennsylvania Health System; Doylestown (Bucks County); On-site; USD 21,000 - 28,000; Full time

Job summary

Penn Medicine Doylestown is hiring a Front Desk Coordinator to join our Cardiology practice in the Wellness Center. The hours for this position are Monday through Friday, 8:30 am – 5:00 pm.

This role is responsible for greeting, scheduling, and checking in patients, providing clerical support to ensure smooth office operations, and acting as a resource for patients to obtain records and referrals. Education required includes a high school diploma or GED, with medical office experience preferred.

Qualifications

• HS diploma or GED required.
• Medical office experience preferred.
• Strong customer service and communication skills.

Responsibilities

• Greet and check in patients; schedule appointments.
• Direct patients to studies and medical records for their visit.
• Process referrals or have patients obtain referrals from their insurer.
• Verify active insurance and collect applicable co-pays.
• Assist patients with completing paperwork and ensure forms are complete.

Skills

Greeting patients

Scheduling appointments

Check-in/check-out

Customer service

Education

High school diploma or GED

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Penn Medicine Doylestown is hiring a Front Desk Coordinator to join our Cardiology practice in the Wellness Center

The hours for this position are: Monday thru Friday 8:30 am - 5:00 pm

Our Front Desk Coordinators are responsible for:

• greeting, scheduling and checking in patients. Provides clerical support to ensure smooth office operations.

Daily responsibilities:

• Schedule Patients.
• Direct patients to obtain studies and/or medical records to bring to their appointment
• Act as a resource to patients to obtain medical records
• Process referrals or direct patients to obtain referrals from their insurance carrier prior to office visit
• Verify insurance is active
• Collect applicable co-pays
• Direct patients to complete paperwork and check for completion
• Retrieve referrals from Navinet, if applicable.
• Answer Telephone
• Obtains pre-certifications for any testing ordered by physicians
• Troubleshoot problems with computers, fax machines, and printers.
• Fax reports as requested through ECW
• Send medical records requests to appropriate party

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)
• Medical office experience preferred

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.