Front Desk Coordinator (32503)

GI Alliance; Austin (TX); On-site; USD 34,000 - 50,000; Full time

Job summary

Austin Gastroenterology is seeking an experienced Front Desk Coordinator I to manage patient flow and front-office duties in a medical office environment. The role includes answering calls, scheduling, check-in/out, and data entry within EMR systems.

The position requires a high school diploma or GED and at least two years of front-desk or scheduling experience in a medical setting. Expect a Monday–Friday schedule, with early hours, and responsibilities around patient confidentiality and billing.

Qualifications

• High school diploma or GED is required.
• Minimum of two years experience in a medical office front desk or scheduling preferred.
• Experience with EMR and data entry is preferred.

Responsibilities

• Answer and screen high-volume calls and record messages.
• Schedule patient appointments and procedures per policies.
• Check-in and check-out patients; collect payments and reconcile charges.
• Verify balances and provide information on unpaid balances.

Skills

Customer service

Phone etiquette

Scheduling

Data entry

EMR

Microsoft Excel

Organization

Education

High school diploma or GED

Tools

EMR systems

Microsoft Excel

Job description

Austin Gastroenterology is seeking an experienced Front Desk Coordinator I.

Duties of this position include, but are not limited to, the following:

Position purpose

Performs various clerical duties for office manager, or providers including: answering telephones, taking messages, scheduling appointments, copying, and creating/scanning charts. Responsible for data entry and patient account follow up, as well as monthly reports.

The hours for this role are Monday through Friday 5:45am to 3:00pm.

Responsibilities/Duties/Functions/Tasks

• Answer and screens high volume telephone calls in a courteous manner, and record messages for providers and other personnel.
• Schedule patient appointments and procedures according to established policies and procedures.
• Check-in patients upon arrival at the office as well as check-out upon departure.
• Obtain accurate information from patients and ensure all registration forms are complete.
• Collect patient and insurance payments and reconcile charges on a daily basis.
• Verify account balances and refunds for accuracy. Provide information to patients regarding unpaid balances.
• File records in appropriate sections of patient charts in EMR.
• Prepare patient charts in advance and scan documents into charts in EMR.
• Transcribe letters and create forms as needed.
• Maintain files and records in a confidential manner.
• Maintain organization and efficiency of front office, including office supply inventory.
• Maintain patient confidentiality.
• Perform other related duties as directed or assigned.

Qualifications

Education:

High school diploma or GED.

Experience:

Minimum of two years of experience in a medical office, front office or scheduling experience preferred.

Requirements For Level I Status

• Entry level (1-4 years experience) and/or meet the basic requirements of the job with the need for additional supervision.
• Excess of 4 years experience if meeting only the basic requirements of the job with need for additional supervision.

Performance Requirements

• Knowledge of clinic policies and procedures.
• Knowledge of computer programs and applications.
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
• Skill in operating office equipment
• Skill in handling paperwork/filing adequately.
• Skill in handling incoming phone calls and triaging appropriately.
• Skill in written and verbal communication.
• Ability to learn/use other computer programs including Microsoft® Excel, e-mail, Internet, and Microsoft® PowerPoint.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to flexibly respond to changing demands.
• Ability to organize and prioritize tasks effectively.

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.

EEO/AA-M/F/disabled/protected veteran