Supervisor, Back Office

Paycom; Leander (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

GI Alliance is seeking an experienced Back Office Supervisor to lead a medical assistant team in a fast-paced clinical setting. The role includes coaching staff, supervising daily operations, and ensuring efficient patient flow during exams and procedures.

The candidate will manage scheduling, training, and performance reviews while maintaining strong communication with providers and patients. Equal opportunity employer and standard pre-employment checks apply.

Qualifications

• High school diploma or GED, medical assistant diploma from an accredited program, or equivalent coursework.
• Experience: at least 1 year in a medical facility as a medical assistant or externship in a medical office.
• Gastroenterology experience is preferred.

Responsibilities

• Provide daily guidance and direction to the medical assistant team.
• Serve as first point of contact for employee issues and disputes.
• Approve time off requests and maintain staffing during peaks.
• Deliver feedback, coaching, and counseling to staff.
• Conduct annual performance reviews and share results with employees.
• Coordinate with management on patient flow and schedules.
• Oversee clerical duties: records, referrals, forms, and scheduling.
• Support patient rights and respond to emergencies as needed.
• Train and mentor medical assistants; cover shifts during absences.

Skills

Health care knowledge

EMR systems

Verbal & written communication

Multi-tasking

Problem solving

Staff coaching

Education

GED

Medical assistant diploma

Tools

EMR software

Job description

Job DetailsJob Location: TDDC Austin Hero Way - Leander, TX 78641

Position Type: Full Time

Job Shift: Day

GI Alliance is seeking an experienced Back Office Supervisor.

Duties of this position include, but are not limited to, the following:

• Provide daily guidance and direction to team
• Serve as first response for employee issues/disputes
• Approve time off requests, ensuring adequate staffing during peak times
• Provide employee feedback, coaching, and counseling
• Conduct annual employee performance reviews and deliver reviews to employees
• Attend management meetings, when requested
• Fulfills patient care responsibilities as assigned that may include checking schedules and organizing patient flow; accompanying patients to exam/procedure room; assisting patients as needed with walking transfers, dressing, collecting specimens, preparing for exam, etc.; collecting patient history; checking vital signs; performing screenings per provider guidelines; assisting providers as needed; charting; phone triage; medication administration; relaying instructions to patients/families; answer calls, and providing pertinent information; prescription verifications with physicians orders.
• Fulfills clerical responsibilities as assigned that may include sending/receiving patient medical records; obtaining lab/X-ray reports, hospital notes, referral information, etc.; completing forms/requisitions as needed; scheduling appointments; patient check-in and check-out; verifying insurance coverage and patient demographics; managing and updating charts to ensure that information is complete and filed appropriately.
• Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients and/or staff with immediate supervisor.
• Supervise and coordinate the daily activities of the medical assistant team, including scheduling, training and any necessary performance discussions.
• Train medical assistants and provide ongoing coaching and mentorship
• Cover clinical shifts or reassign duties in response to unexpected absences
• Other duties as assigned.

QualificationsQualifications

• Education: High school diploma or general equivalency diploma (GED), medical assistant diploma from an accredited vocational institution, or a college course in medical assisting.
• Experience: Minimum one year of recent experience working in a medical facility as a medical assistant and/or documented evidence of externship completed in a medical office. Experience working in a Gastroenterology practice is preferred.

Performance Requirements:

• Knowledge of health care field and EMR systems.
• Skill in performing medical assistance tasks appropriately.
• Skill in written and verbal communications.
• Skill in understanding patient education needs by effectively sharing information with patients and families.
• Ability to learn and retain information regarding patient care practices and procedures.
• Ability to project a pleasant and professional image.
• Ability to plan, prioritize, and complete delegated tasks.
• Ability to multi-task.
• Ability to demonstrate compassion and caring in dealing with others.

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.

EEO/AA-M/F/disabled/protected veteran