Front Desk Coordinator

MD Now Urgent Care; Winter Park (FL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Time away from work programs

401(k) plan with 100% match on 3% to 9

Employee Stock Purchase Plan

Education support

Fertility and family building benefits

Life insurance

Job summary

MD Now Urgent Care in Florida seeks a Front Desk Coordinator to support patient care and clinic operations. You will monitor patient flow, assist with opening/closing, and supervise front desk staff to ensure policy adherence and timely service.

You will also help manage performance, schedule staff, collaborate with marketing, and prepare for audits and surveys. A year in a medical office and EHR familiarity are preferred, with required BLS and certifications within set timelines.

Qualifications

• 1+ year of experience in a medical office setting.
• 1+ year of experience in supervising staff is helpful.
• Experience using an EHR system is beneficial.
• BLS Certification required within 30 days of start.
• Within 3 months of employment, obtain Federal Breath Alcohol Screening Certification.
• Within 3 months of employment, obtain Federal Drug Screening Certification.

Responsibilities

• Monitor patient flow to ensure clinic operates efficiently, including wait times and Web Check-in.
• Assist with daily clinic operations, including opening/closing procedures.
• Supervise and train front desk staff on financial policies, timekeeping, and standards.
• Assist with managing performance, visitor issues, and follow-up training.
• Create work schedules for patient representatives based on clinic needs.
• Partner with marketing to implement and maintain marketing programs.
• Prepare for and successfully complete clinic audits, reviews, and surveys.

Skills

Medical office experience

Staff supervision

EHR experience

BLS certification

Breath alcohol screening certification

Federal drug screening certification

Tools

EHR system

Job description

This position is incentive eligible.

Do you want to join an organization that invests in you as a Front Desk Coordinator? At MD Now, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.

Job Summary and Qualifications

Seeking a Front Desk Coordinator like you who provides expertise and to be a champion of patient care. We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do.

In this role, you will:

Monitor patient flow to ensure clinic is operating efficiently including monitoring wait times and the Web Check-in process.

Assist with management of daily clinic operations including ensuring the clinic is opened and closed appropriately and in a timely manner.

Supervise and train front desk staff to ensure that all financial policies, timekeeping/attendance, established practices, and standards are followed.

Assist with managing individual or team performance including managing visitor issues or complaints and providing necessary follow-up training to staff when needed.

Create a work schedule for all patient representatives based on clinic needs.

Partner with marketing to correctly implement and maintain marketing programs.

Prepare for and successfully completes clinic audits, reviews, and surveys.

You Will Need:

1+ year of experience in a medical office setting

1+ year of experience in the supervision of staff is helpful

Experience using an EHR system is beneficial

To obtain a BLS Certification is required within 30 days of start.

Within 3 months of employment or promotion, must obtain Federal Breath Alcohol Screening Certification and Federal Drug Screening Certification.

Benefits

MD Now, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefitsfor medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support,including free counseling and referral services
• Time away from workprograms for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education supportthrough tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefitsfor fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

As the largest and fastest growing provider of urgent care in Florida, MD Now urgent care is seeking bright, talented individuals who share in our commitment to making a positive difference for patients in our communities. MD Now urgent cares physician-led team of healthcare professionals provides high-quality healthcare through a comprehensive lineup of urgent care and occupational health services during convenient hours. MD Now is owned and operated by HCA Healthcare, one of the nations leading providers of healthcare services, comprised of 183 hospitals and more than 2,300 sites of care, in 20 states and the United Kingdom. Our more than 283,000 HCA colleagues are connected by a single purpose - to give patients healthier tomorrows. MD Now urgent care is proud to be affiliated with HCA Florida Healthcare, the states largest provider of healthcare services, which allows us to access expertise across many medical specialties beyond the patients urgent care visit, should they need it. If youre passionate about providing compassionate, high-quality care, growing your career within a company with a large support network and vast growth possibilities, and have an enthusiastic, collaborative spirit, wed love to meet you!

HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

\"Good people beget good people\" - Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Front Desk Coordinator opening. Qualified candidates will be contacted for interviews.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.