Front Desk Coordinator

HCA Healthcare, Inc.; Murray (UT); On-site; USD 21,000 - 30,000; Full time

Job summary

HCA Healthcare, Inc. is seeking a Front Desk Coordinator to champion patient care in a clinic setting. The role focuses on smooth patient flow, clinic operations, and overseeing front desk staff to ensure policy compliance and quality service.

The position requires at least 1 year in a medical office and familiarity with EHR systems, with certifications such as BLS and drug screening to be obtained within specified timelines. This role is with CareNow, part of a large healthcare network.

Qualifications

• 1+ year of experience in a medical office setting.
• 1+ year of experience in supervising staff is helpful.
• Experience using an EHR system is beneficial.
• BLS Certification required within 30 days of start.
• Within 3 months of employment or promotion, must obtain Federal Breath Alcohol Screening Certification and Federal Drug Screening Certification.

Responsibilities

• Monitor patient flow to ensure clinic operates efficiently, including wait times and Web Check-in.
• Open and close clinic in a timely manner.
• Supervise and train front desk staff to follow financial policies, timekeeping, and established practices.
• Manage performance issues and staff follow-up training as needed.
• Create staff schedules based on clinic needs; partner with marketing to implement programs.

Job description

This position is incentive eligible.

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized.

Front Desk Coordinator

Job Summary and Qualifications

Seeking a Front Desk Coordinator like you who provides expertise and to be a champion of patient care. We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do.

In this role, you will:

Monitor patient flow to ensure clinic is operating efficiently including monitoring wait times and the Web Check-in process.

Assist with management of daily clinic operations including ensuring the clinic is opened and closed in appropriately and in a timely manner.

Supervise and train front desk staff to ensure that all financial policies, timekeeping/attendance, established practices, and standards are followed.

Assist with managing individual or team performance including managing visitor issues or complaints and providing necessary follow-up training to staff when needed.

Create a work schedule for all patient representatives based on clinic needs.

Partner with marketing to correctly implement and maintain marketing programs.

Prepare for and successfully completes clinic audits, reviews, and surveys.

You Will Need:

1+ year of experience in a medical office setting

1+ year of experience in the supervision of staff is helpful

Experience using an EHR system is beneficial

To obtain a BLS Certification is required within 30 days of start.

Within 3 months of employment or promotion, must obtain Federal Breath Alcohol Screening Certification and Federal Drug Screening Certification.

CareNow, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services

• Wellbeing support, including free counseling and referral services

• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence

• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling

• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

CareNow® urgent care delivers quality, convenient, patient-centered urgent care with unparalleled service. In our more than 225 clinics, our physician-driven focus is centered on providing extensive resources and support to our dedicated clinical teams. We offer a wide range urgent care services for the entire family. CareNow urgent care is owned and operated by HCA Healthcare, one of the nation's leading providers of healthcare services, comprised of 183 hospitals and more than 2,300 sites of care, in 20 states and the United Kingdom. Our more than 283,000 HCA colleagues are connected by a single purpose - to give patients healthier tomorrows. If you're passionate about providing compassionate, high-quality care, growing your career within a company with a large support network and vast growth possibilities, and have an enthusiastic, collaborative spirit, we'd love to meet you!

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.