Front Desk Coordinator

Mia Beauty Medical Spa; Village of Tarrytown (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

Mia Beauty Medical Spa is seeking a highly experienced Front Desk Coordinator to join our medical spa team. The ideal candidate will have experience in a medical spa, aesthetics, dermatology, or luxury wellness environment and excel in patient and guest service.

The role includes managing appointments, answering inquiries, explaining treatments, handling payments, and maintaining accurate patient records to ensure a seamless, welcoming experience for every guest.

Qualifications

• 3+ years of front desk experience preferred.
• Medical spa, aesthetics, dermatology, or plastic surgery experience strongly preferred.
• Excellent communication and customer service skills.
• Professional, polished, and friendly demeanor.
• Strong organizational and multitasking abilities.
• Comfortable discussing treatments, services, and products.
• Strong computer skills.
• Experience with scheduling and/or medical spa software is a plus.
• Reliable, detail-oriented, and able to work well in a team.

Responsibilities

• Warmly welcoming and checking in/out patients.
• Managing appointments, scheduling, confirmations, and cancellations.
• Answering phones and responding to patient inquiries.
• Providing knowledgeable information about treatments and services.
• Handling payments, memberships, and retail products.
• Maintaining accurate patient information and records.
• Assisting with daily front-office operations.
• Following up with patients and helping maintain strong patient relationships.
• Supporting the team in creating a polished, professional, and welcoming environment.

Skills

Front desk experience

Communication skills

Customer service

Organizational skills

Multitasking

Professional demeanor

Team player

Computer skills

Scheduling software experience

Tools

Medical spa software

Scheduling software

Job description

Front Desk Coordinator at

Job Description

We are seeking a highly experienced, professional, and personable Front Desk Coordinator to join our medical spa team.

The ideal candidate will have strong experience working in a medical spa, dermatology, aesthetics, plastic surgery, or luxury wellness environment and understand the importance of providing exceptional patient and guest service.

Responsibilities

• Warmly welcoming and checking in/out patients
• Managing appointments, scheduling, confirmations, and cancellations
• Answering phones and responding to patient inquiries
• Providing knowledgeable information about treatments and services
• Handling payments, memberships, and retail products
• Maintaining accurate patient information and records
• Assisting with daily front-office operations
• Following up with patients and helping maintain strong patient relationships
• Supporting the team in creating a polished, professional, and welcoming environment

Qualifications

• 3+ years of front desk experience preferred
• Medical spa, aesthetics, dermatology, or plastic surgery experience strongly preferred
• Excellent communication and customer service skills
• Professional, polished, and friendly demeanor
• Strong organizational and multitasking abilities
• Comfortable discussing treatments, services, and products
• Strong computer skills
• Experience with scheduling and/or medical spa software is a plus
• Reliable, detail-oriented, and able to work well in a team

We are looking for someone who takes pride in creating an exceptional patient experience from the moment a guest walks through the door. If you are an experienced medical spa professional who is passionate about patient care, aesthetics, and luxury service, we would love to hear from you.