Front Desk Coordinator

Summerville-Endoscopy-Center-LL; Summerville (SC); On-site; USD 28,000 - 42,000; Full time

Job summary

Charleston GI in Summerville, SC is seeking a Front Desk Coordinator to join their busy endoscopy center. You will greet patients, register them, collect payments, and help maintain accurate EMR records while delivering exceptional service.

The role requires strong customer service, knowledge of medical terminology, and the ability to manage multiple tasks in a fast-paced team environment. Hours are 5:45am-3pm, with a focus on smooth patient flow and confidentiality.

Qualifications

• High school diploma or equivalent; college education preferred.
• 2 years of healthcare experience preferred.
• Knowledge of medical terminology.
• Work independently and manage multiple priorities.
• Outstanding customer service skills and ability to communicate clearly.
• Experience with high patient volume.
• Professional etiquette and ability to communicate under pressure.
• Ability to work in a team environment.
• Excellent time management and organizational skills.
• Strong attention to detail and computer literacy.
• Hours vary: 5:45am-3pm.

Responsibilities

• Welcomes and greets all patients and visitors.
• Registers patients according to protocols.
• Assists patients with completing forms.
• Ensures patient information is accurate in the EMR including billing.
• Informs patients of office policies and procedures.
• Collects co-pays and payments.
• Maintains a neat, clean reception area.
• Notifies clinical staff of patient arrivals and delays.
• Answers phone calls with proper etiquette.
• Monitors office supplies and orders as needed.
• Scans documents into EMR.
• Prepares patient packets with name labels.
• Reconciles schedules for the next day.
• Protects patient confidentiality (PHI).

Skills

Customer service

Medical terminology

Multitasking

Team player

Education

High school diploma or equivalent

Tools

EMR software

Job description

Charleston GI has been developing since 1989, our practice is the first and largest gastroenterology practice in the lowcountry to operate a physicians’ practice and three nationally certified and state licensed endoscopy centers. Our team includes ten outstanding Board Certified Gastroenterologists, with a combined experience of over 100 years of treating patients.

We value the health, service, and satisfaction of our patients above all else.

Full-Time Front Desk Coordinator needed for our high volume, fast-paced endoscopy center in Summerville.

Duties& Essential Job Functions

• Welcomes and greets all patients and visitors
• Registers patients according to established protocols
• Assists patients with completing all necessary forms and documentation
• Ensures patient information is accurate in the electronic medical record including billing information
• Informs patients of the office’s policies and procedures
• Collects co-pays and payments
• Ensures the reception area is well-maintained, neat, and clean
• Facilitates patient flow by notifying the clinical staff of the patient’s arrival, being aware of delays and communicating with patients and clinical staff
• Answers phone calls with proper phone etiquette and transfers when appropriate
• Ensures the front desk is adequately stocked with office supplies by anticipating inventory needs, placing orders and monitoring office equipment
• Scans documents into the patient’s electronic medical record when appropriate
• Prepares patient packets by printing and affixing name labels
• Reconciles schedules for the next day
• Protects patient confidentiality by making sure Protected Health Information is secured

Requirements

• High school diploma or equivalent (College education-preferred)
• 2 years of healthcare experience preferred
• Knowledge of medical terminology
• Work independently
• Manage multiple priorities
• Outstanding customer service skills
• Experience with high patient volume
• Professional etiquette and ability to communicate clearly and effectively
• Ability to exercise tact under pressure
• Ability to work in a team environment and effectively contribute as a member of a team
• Excellent time management and organizational skills
• Strong attention to detail
• Computer literacy-required
• Hours vary 5:45am-3pm

Work location: 328 Midland Parkway, Summerville, SC 29485

Are you looking for a new career? Charleston GI is a great place to work. Highly rated on Glassdoor and Indeed. We work together as a team to be successful.