Front Desk Coordinator

Carolinaheartspecialists; South Carolina; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO & Holidays

401(k) Retirement

Professional Growth

Team Environment

Job summary

Carolina Heart Specialists in South Carolina is seeking a friendly Front Desk Coordinator to be the first point of contact for patients visiting our cardiovascular clinic.

You will greet patients, manage appointments, verify insurance, and provide administrative support to keep the office running smoothly in a fast-paced environment.

This role emphasizes patient service, accurate records, HIPAA compliance, and a welcoming reception area for our cardiovascular clinic.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of front desk, receptionist, medical office, or customer service experience preferred.
• Healthcare or medical office experience strongly preferred.
• Experience with EMR systems preferred.
• Familiarity with insurance verification and patient registration processes preferred.
• Proficient with Microsoft Office and general computer applications.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Professional appearance and demeanor.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Greet patients and visitors in a professional, courteous, and friendly manner.
• Answer and direct incoming phone calls.
• Schedule, reschedule, and confirm patient appointments.
• Check patients in and out for appointments.
• Verify patient demographics, insurance information, and required documentation.
• Collect copays, balances, and other patient payments.
• Maintain accurate patient records within the EMR system.
• Manage appointment calendars and coordinate provider schedules.
• Assist patients with forms, referrals, and general inquiries.
• Process incoming faxes, mail, and other correspondence.
• Coordinate communication between patients, providers, and outside healthcare facilities.
• Maintain patient confidentiality and HIPAA compliance.
• Ensure the reception area remains clean, organized, and welcoming.
• Support administrative and clerical tasks as needed.

Skills

Front desk experience

Customer service

Communication skills

Multitasking

Organization

Document verification

Verbal and written communication

Microsoft Office

EMR knowledge

Education

High School Diploma or GED

Tools

EMR software

Scheduling software

Microsoft Office

Job description

Job Description

Carolina Heart Specialists is seeking a friendly, organized, and professional Front Desk Coordinator to be the first point of contact for patients visiting our practice. This role is critical to creating a positive patient experience while ensuring smooth daily operations within our cardiovascular specialty clinic.

The ideal candidate is customer-focused, detail-oriented, and able to manage multiple responsibilities in a fast-paced healthcare environment.

Position Summary

The Front Desk Coordinator is responsible for welcoming patients, managing appointments, verifying insurance information, handling incoming calls, and providing administrative support to ensure efficient office operations. This individual serves as the face of the practice and plays a key role in delivering exceptional patient service.

Essential Duties & Responsibilities

• Greet patients and visitors in a professional, courteous, and friendly manner
• Answer and direct incoming phone calls
• Schedule, reschedule, and confirm patient appointments
• Check patients in and out for appointments
• Verify patient demographics, insurance information, and required documentation
• Collect copays, balances, and other patient payments
• Maintain accurate patient records within the electronic medical record (EMR) system
• Manage appointment calendars and coordinate provider schedules
• Assist patients with forms, referrals, and general inquiries
• Process incoming faxes, mail, and other correspondence
• Coordinate communication between patients, providers, and outside healthcare facilities
• Maintain patient confidentiality and comply with HIPAA regulations
• Ensure the reception area remains clean, organized, and welcoming
• Support administrative and clerical tasks as needed

Qualifications

• High School Diploma or GED required
• Minimum 1 year of front desk, receptionist, medical office, or customer service experience preferred
• Healthcare or medical office experience strongly preferred
• Experience with EMR systems preferred
• Familiarity with insurance verification and patient registration processes preferred
• Proficient with Microsoft Office and general computer applications
• Strong organizational and multitasking skills
• Excellent verbal and written communication skills
• Professional appearance and demeanor
• Ability to work effectively in a fast-paced environment

Preferred Skills

• Medical scheduling experience
• Knowledge of medical terminology
• Experience collecting patient payments and handling financial transactions
• Strong attention to detail and accuracy
• Ability to remain calm and professional when handling patient concerns
• Exceptional customer service and interpersonal skills

Benefits

• Competitive compensation
• Medical, dental, and vision benefits
• Paid time off and holidays
• Retirement savings plan
• Professional growth opportunities
• Supportive and team-oriented work environment