FRONT DESK COORDINATOR

Remedies-Renewing-Lives; Rockford (IL); On-site; USD 51,978,000 - 57,308,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K participation

Paid time off

Job summary

Remedies Renewing Lives is seeking a Front Desk Coordinator in Rockford, IL. You will coordinate external and internal communications, greet visitors and patients, and manage treatment assessment scheduling and chart data entry.

Responsibilities include patient flow, insurance verification, and maintaining a professional front-office environment. High School diploma required; one year of reception experience preferred; weekend availability may be needed.

Qualifications

• High School diploma or equivalent experience.
• One-year work experience as a receptionist or in the clerical field preferred.
• Appropriate certification may be a requirement of the position.

Responsibilities

• Greet and assist incoming patients and visitors.
• Operate the switchboard’s multi-line telephone system.
• Coordinate the first available assessment date and time with clients.
• Coordinate the flow of patients through the registration process.
• Maintain a calendar of all scheduled assessments.
• Prepare appointment reminder notices for clients.
• Record patient payments and issue receipts.
• Process patient charts weekly.
• Ensure charts are complete with signed forms.
• Screen and direct incoming calls to the correct recipient.

Skills

Customer service

Telephone etiquette

Office equipment

Strong communication

Education

High School diploma

Tools

Tri-Lab software

Job description

Remedies is always looking for motivated and passionate individuals to join our team and help make a difference in our community.

Position:FRONT DESK COORDINATOR

Location: Rockford, IL

Job Id:339

# of Openings:1

JOB TITLE: FRONT DESK COORDINATOR

IMMEDIATE SUPERVISOR:CHIEF OPERATING OFFICER

CLASSIFICATION: NON- EXEMPT

COMPENSATION:$18.14- $20.00/HR

POSTION SUMMARY

Responsible for coordination of external and internal communications via the main telephone switchboard. Responsible for greeting all visitors and potential/existing patients. Responsible for creating and maintaining treatment assessment schedule as well as collating patient charts and data entry.

RESPONSIBILITIES

• Greets and assists incoming patients and visitors.
• Operates the switchboard’s multi-line telephone system.
• Identifies “first priority” populations and provides them with an assessment within 48 hours of initial contact.
• Identifies “second priority” populations and provide them with an assessment within 72 hours of initial contact.
• Coordinates with client the first available, convenient assessment date and time.
• Coordinates the flow of patients through the registration process. Ensure that patients are seen in the appropriate order to promote positive customer service.
• Maintains a calendar of all scheduled assessments.
• Prepares appointment reminder notices for clients to be given in person.
• Records patient payments and places payments and receipts in the safe.
• Processes patient charts on a weekly basis.
• Works with counselors to ensure chart is complete and all forms are signed.
• Screens and directs incoming calls to the correct recipient.
• Enters lab orders into the Tri-Lab software.
• Assumes the responsibilities of the Office Manager in his/her absence when needed.
• Maintains waiting area in an orderly appearance so that it is safe, sanitary and secure.
• Provides excellent service to all customers by responding to customer requests/issues in a proactive and timely manner.
• Verify insurance benefits for potential clients
• Performs all job functions in a professional manner.
• Performs all job functions consistent with confidentiality regulations, ethical practices and Agency polices and mission.
• Presents and maintains a professional image in dress, behavior, and work habits.
• Promotes a positive and pleasant attitude conducive to the workplace that enhances and furthers the Mission, Vision and Values Statement.
• Other duties as assigned

KNOWLEDGE AND SKILLS REQUIRED

• Skills in establishing and maintaining effective working relationships with patients, staff and the public.
• Ability to provide sincere interest necessary to work with the patient population as well as exhibiting caring and respectful attitudes toward patient.
• Skill in use of standard office equipment including but not limited to computers and telephone system.
• Must thrive in a fast-paced, team environment.
• Demonstrate strong oral and written communication skills.
• Strong organizational skills.
• Exceptional telephone etiquette and customer service skills.
• Knowledge of insurance billing procedures
• Must be available to work Saturday’s as needed. (5:00am-9:30am)
• Basic computer skills.
• Demonstrate strong oral and written communication skills.
• Skills in establishing and maintaining effective working relationships with patients, staff and the public

EDUCATION

High School diploma or equivalent experience.

EXPERIENCE

One-year work experience as a receptionist or in the clerical field preferred.

CERTIFICATE/LICENSE

Appropriate certification may be a requirement of the position.

All full-time employees are eligible for insurance on the first of the month after 30 days of employment. Benefits include medical, dental and 401K participation. We also offer an accrual of 4 weeks of paid time off per year. There is an annual discretionary bonus given as well after completing 1 year of service. Full-time employees are also eligible for short/long term disability and term life insurance.

Remedies Renewing Lives provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Remedies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Remedies expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Remedies’ employees to perform their job duties may result in discipline up to and including discharge.