Front Desk Coordinator

Dogtopia of Roanoke; Roanoke (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Dogtopia of Roanoke is seeking a Front Desk Coordinator who will serve as the main point of contact for customers. This role involves ensuring high customer satisfaction, managing scheduling and transactions, and maintaining a clean lobby environment. If you love dogs and have a passion for customer service, this is an exciting opportunity to join a fun team with a great culture!

Benefits

Bring your dog to work

Education in dog obedience and training

Career progression based on performance

Flexible scheduling

Qualifications

• Energetic and business-minded individual who loves dogs.
• Ability to effectively communicate and maintain customer satisfaction.
• Experience in customer service or similar role preferred.

Responsibilities

• Strive for customer satisfaction with every interaction.
• Manage all transactions and scheduling for daycare and services.
• Communicate health and behavior concerns professionally.

Skills

Customer service

Organizational skills

Communication

Job description

Bring your dog to work? That's right! Dogtopia, the industry leader in dog daycare, boarding, and spa services, has an immediate opening for an energetic, organized, and business-minded individual who will be the first point of contact as a Front Desk Coordinator. This person should love dogs, and upon successful completion of training, you can even bring YOUR dog to work with you. What a bonus! As the Front Desk Coordinator, you are responsible for working with all customers and team members to ensure our customer experience meets the highest standards and satisfaction.

COMPENSATION

• $11.75-$12.50/hour

RESPONSIBILITIES

• Strive for the highest possible customer satisfaction ratings with every interaction
• Answer emails, calls, and questions from pet parents
• Accurately record health and behavioral notes in the daily activity log and communicate these with both shifts
• Be knowledgeable about all services and pricing
• Conduct opening and closing procedures, including transaction totals and balancing the cash drawer
• Greet all customers promptly with a smile
• Effectively communicate health and behavior concerns with pet parents professionally
• Maintain a clean and organized lobby and front desk
• Assist in holding everyone accountable to Dogtopia’s safety and cleaning standards
• Ensure consistent and timely attendance
• Complete all required training
• Manage all transactions on POS and Digital System
• Manage all scheduling and paperwork for daily Meet & Greet appointments
• Schedule all Daycare, Boarding, and Spa Services
• Communicate any Pet Parent special requirements to Canine Coaches
• Manage all customer check-in/check-out for Daycare, Boarding, and Spa
• Handle inventory management of cleaning and dog supplies
• Assist in Canine Coach or Rover duties as needed

BENEFITS

• It's always bring your dog to work day!
• Education in basic dog obedience and training
• Fun, dynamic team culture with over 200 locations
• Career progression based on performance
• Competitive wages with flexible scheduling