Front Desk Coordinator

Vascular & Interventional Specialists; Rapid City (SD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Paid time off and holidays

Continuing education support

Licensure-renewal support

Job summary

Vascular & Interventional Specialists in Rapid City, SD is seeking a Front Desk Coordinator to be the first point of contact for patients and visitors. You will handle check-in, phone coverage, office coordination, and daily administrative workflows at our procedure center.

The role requires a high school diploma, strong communication skills, and experience in a medical or professional office setting. You will maintain confidentiality and support patient service initiatives in a fast-paced

Qualifications

• High school diploma or equivalent required.
• Customer-facing experience in a medical office, healthcare setting, or professional office environment preferred.
• Comfort answering multi-line phones, greeting visitors, and managing competing front desk priorities.
• Experience with scheduling, registration, or electronic medical record systems preferred.
• Strong communication skills, attention to detail, and a patient-centered approach.
• Ability to maintain professionalism, discretion, and confidentiality in a healthcare environment.

Responsibilities

• Greet patients, visitors, vendors, and team members in a warm and professional manner.
• Check in patients, verify demographics, confirm required paperwork, and support accurate patient registration.
• Answer incoming calls, route messages appropriately, and provide helpful information to callers.
• Assist with appointment reminders, follow-up outreach, and patient communication as directed.
• Coordinate transportation needs and communicate updates to the appropriate clinical or administrative team members.
• Maintain a clean, organized, and welcoming lobby, front desk area, and guest restroom presentation.
• Monitor front office supplies and notify the appropriate team member when items need to be ordered.
• Support patient service initiatives, office communication, and day-to-day administrative workflows.
• Maintain patient confidentiality and comply with HIPAA standards and VIS policies at all times.

Skills

Customer service

Phone etiquette

HIPAA compliance

Medical office

Scheduling

Registration

Education

High school diploma

Tools

EMR software

Scheduling software

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Coordinator

Full Time Rapid City, SD, US

12 days ago Requisition ID: 1011

About VIS

Vascular & Interventional Specialists is a physician-owned practice focused on delivering high-quality care in modern, purpose-built procedure centers. Our team is committed to excellent patient service, efficient operations, and a supportive workplace culture.

About the Role

The Front Desk Coordinator is often the first point of contact for patients and visitors, helping create a welcoming, organized, and professional experience from arrival through follow-up. This role supports patient check-in, phone coverage, office coordination, communication, and daily administrative workflows at our procedure center.

Key Responsibilities

• Greet patients, visitors, vendors, and team members in a warm and professional manner.


• Check in patients, verify demographics, confirm required paperwork, and support accurate patient registration.


• Answer incoming calls, route messages appropriately, and provide helpful information to callers.


• Assist with appointment reminders, follow-up outreach, and patient communication as directed.


• Coordinate transportation needs and communicate updates to the appropriate clinical or administrative team members.


• Maintain a clean, organized, and welcoming lobby, front desk area, and guest restroom presentation.


• Monitor front office supplies and notify the appropriate team member when items need to be ordered.


• Support patient service initiatives, office communication, and day-to-day administrative workflows.


• Maintain patient confidentiality and comply with HIPAA standards and VIS policies at all times.

Qualifications

• High school diploma or equivalent required.


• Customer-facing experience in a medical office, healthcare setting, or professional office environment preferred.


• Comfort answering multi-line phones, greeting visitors, and managing competing front desk priorities.


• Experience with scheduling, registration, or electronic medical record systems preferred.


• Strong communication skills, attention to detail, and a patient-centered approach.


• Ability to maintain professionalism, discretion, and confidentiality in a healthcare environment.

What We Offer

• Competitive compensation commensurate with experience.


• Employer-sponsored health, dental, and vision benefits.


• Paid time off and paid holidays.


• Continuing education and licensure-renewal support, where applicable.


• A stable, physician-owned practice that invests in its team and provides a collaborative work environment.

Work Environment and Schedule

• Work is performed primarily in a professional outpatient healthcare office and procedure center environment.


• This role involves frequent interaction with patients, visitors, providers, vendors, and team members in person and by phone.


• The position requires regular use of office equipment, including computers, phones, printers, scanners, and electronic medical record or scheduling systems.


• The role may involve exposure to standard healthcare office conditions and requires adherence to infection control, privacy, and safety policies.


• Schedule is generally during regular business hours, with flexibility needed to support patient care schedules, clinic operations, and occasional changes in workflow.


• Regular, reliable attendance and punctuality are essential to support front desk coverage and patient service needs.