Front Desk Coordinator

Guardian Dentistry Partners; Pottstown (Montgomery County); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

PTO

Paid holidays

Office closure days

Medical

Vision

Dental allowance

Uniform allowance

401(k) Eligibility

Job summary

Pottstown Family and Cosmetic Dentistry is seeking a motivated Front Office Coordinator in Pottstown, PA. This full-time role handles patient interactions, scheduling, and administrative tasks to support the dental team.

The ideal candidate brings dental front desk experience, strong communication, and a commitment to HIPAA and OSHA guidelines. Competitive benefits accompany the hourly pay, with opportunities for skill advancement and growth within the practice.

Qualifications

• High School Degree.
• Prior front desk experience in a medical or dental office.
• People management or staff/ project coordination experience.
• Excellent oral and written communication skills.
• Willingness to advance skills through continuing education opportunities.

Responsibilities

• Maintain meticulous records for provider, insurance, and patient accounts.
• Schedule and confirm patient appointments to maximize provider schedules.
• Present treatment plans and financial responsibilities to patients.
• Address patient concerns calmly and effectively in high-pressure situations.
• Maintain a positive, professional image within the workspace.
• Meet the expectations of the Practice Leader and practice needs.
• Assist clinical team with setup/breakdown and instrument sterilization.
• Execute other duties as assigned by management.

Skills

Dental front desk

Customer service

HIPAA compliance

MS Office

Eaglesoft experience

Education

High School Degree

Tools

Eaglesoft Software

Job description

Location:

Pottstown Family & Cosmetic Dentistry

Dental Front Office Coordinator

Full Time

Pottstown, PA, US

Compensation: $26.00 Hourly

Schedule: Monday - Thursday: 8:00am - 5:30pm, Friday: 8:00am - 2:30pm

At Pottstown Family and Cosmetic Dentistry, you can expect nothing but high-quality dental services for patients of all ages. From your child’s first visit, to your dental health overview, Dental CT Scan In, and teeth whitening, we got you covered. The patient experience is very important to us, and we do everything we can to make everyone feel as calm and comfortable as possible. Our dental team is dedicated to make sure you leave with a smile on your face.

Our dental office utilizes numerous types of modern technology for the most accurate and efficient diagnosis and treatment. From CEREC® technology to cone beam imaging and sedation, Pottstown has what it takes to provide a premier experience.

We are looking for a motivated, resourceful, customer-driven individual to join our team as a Front Office Coordinator. This position serves as a welcoming presence to all patients, vendors, and guests while offering day-to-day expertise in practice-level functions. This role is provided direction and responsibility for various administrative and clinical tasks daily and is assigned those responsibilities by the Practice Leader.

Duties/Responsibilities

• Maintain meticulous records to ensure all provider, insurance, and patient accounts are recorded and posted correctly.
• Schedule and confirm patient appointments to maximize the provider schedules.
• Present treatment plans and financial responsibilities effectively to patients.
• Address patient concerns while remaining calm, effective, and even-tempered in high-pressure circumstances.
• Maintain a positive and professional image, both individually and within the workspace.
• Consistently meet the expectations and responsibilities of the Practice Leader and practice needs.
• Assist and support clinical team as needed in areas such as set up/break down of dental operatory and instrument sterilization.
• Other assigned duties and responsibilities per management.

Required Skills/Abilities

• Medical or Dental office experience required
• Eaglesoft experience strongly preferred.
• Excellent oral and written communication skills.
• Adhere to OSHA guidelines, HIPAA Privacy Policy, and operating procedures.
• Facility with Microsoft Office and dental practice management software.
• Positively contribute to a respectful and collaborative working environment with coworkers.
• Facilitate patient comfort, care, and satisfaction consistently.
• Willingness to advance skills through continuing education opportunities.
• Present to work during scheduled shifts.

Education and Experience

• High School Degree.
• Prior front desk experience in a medical or dental office.
• People management or staff/ project coordination experience.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Prolonged periods of periods of standing andbending.
• Must be able to lift <15 pounds at times.

Benefits for Full-Time Employees*

• PTO, paid holidays, office closure days
• Medical
• Vision
• Dental allowance
• Uniform allowance, as needed
• 401(k) Eligibility
• And many more!

*Benefits are subject to change and eligibility*

The pay range for this role varies based on experience, credentials, and availability. In addition to competitive compensation, our team members enjoy continuing education opportunities, production-based incentives (when applicable), and clear pathways for growth within the practice.

FLSA Status:

Non-Exempt

We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only.