Front Desk Coordinator

Smith Chason College; Phoenix (AZ); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading higher education institution is hiring a Front Desk Coordinator to provide exceptional customer service at their Phoenix campus. The role involves managing front desk operations, handling inquiries from students and guests, and supporting campus administrative functions. Candidates should have prior administrative experience and strong communication skills.

Qualifications

• Must possess superior communication and customer service skills.
• Two years’ administrative support experience is essential.
• Expert skill level of prioritizing, multi-tasking, and meeting deadlines.

Responsibilities

• Serve as the first point of contact for guests and students.
• Coordinate all Front Desk activities and administrative support for managers.
• Maintain a clean and orderly Lobby.

Skills

Customer Service

Time Management

Communication

Education

Administrative Support Experience

Job description

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Description

JOB TITLE: Front Desk Coordinator

STATUS: Non-Exempt/Hourly Full Time and Part Time

TYPE: On-Campus Position / Not Eligible for Remote Work

REPORTS TO: Office Manager / Campus Director

PURPOSE

The Front Desk Coordinator is responsible for providing outstanding customer service to all potential and current students and guests by creating a warm and welcoming environment. Maintaining a neat and organized Lobby and appearance is critical to maintaining our professional image. The Front Desk Coordinator is expected to remain current on all campus operations as it relates to answering questions of potential and current students as well as guests and coworkers. The Front Desk Coordinator is a significant on-campus role as it serves to be the first impression to those who enter or call the Lobby. Must be warm, friendly outgoing and available to work Monday through Friday from 7am to 3pm or Monday through Friday 3pm to 10:30pm and Saturdays 8:00am to 4:00pm.

Job Responsibilities

This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed in this role.

• Serve as the first point of contact by greeting, welcoming, and directing all guests and students appropriately
• Coordinate all Front Desk activities
• Answer all phone calls and respond to emails as appropriate
• Provides administrative support to managers and/or directors to assist in the daily workflow of Campus operations
• Receives and distributes deliveries accurately
• Facilitates communication throughout the Campus as needed
• Maintain a clean and orderly Lobby
• Additional duties as assigned by Office Manager / Campus Director
  
  

Education/Qualifications/Competencies

• Two years’ administrative support experience
• Expert skill level of prioritizing, multi-tasking, and meeting deadlines through strong time management
• Must be able to work well under pressure while staying organized, calm, and professional
• Superior communication and customer service skills
• Ability to maintain highly confidential information
• Non-negotiables include a positive attitude, the desire to help others, a self-driven nature, confident, and results-oriented
• Be able to effectively collaborate with other team members to meet daily, weekly, monthly, and quarterly campus objectives
• Other necessary character traits include being a team player and having the ability to communicate effectively both verbally and written
• Always behave in a professional manner in way of appearance, demeanor, and attitude
• Consistently display the highest levels of integrity in all that is done
  
  

Physical Requirements/ Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Must be able to remain in a stationary position for prolonged periods of time
• Can independently move objects up to 25 lbs.
• Sufficient hand, arm, and finger dexterity to operate a computer keyboard, other office machinery, and perform repetitive motions
• Must have sufficient hearing and speaking ability to communicate in person or on the phone/computer with others
• Must be able to occasionally function in activities that include walking, bending, squatting, and reaching
  
  

CULTURE OF CARE

About

Culture of Care is our commitment to create a supportive environment in which every student can achieve their educational and career goals. Culture of Care encourages one-on-one relationships. Creating a culture that focuses on the student and their wellness. This includes understanding the student's complex lives. It is about creating a school where everyone feels welcomed by:

• Creating a sense of community in all interactions and communications with students
• Identifying problem areas and offering assistance
• Opening up safe conversations for cooperative solutions
• Holding students to standards and goals that will ultimately make them successful in their careers

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Higher Education

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