Front Desk Coordinator

Vitana Pediatric & Orthodontic Partners; Cumming (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

Vitana Pediatric & Orthodontic Partners is seeking a Pediatric Front Desk Coordinator to serve as the first point of contact for families, delivering an exceptional patient experience in a friendly, welcoming setting. The role manages the front office, scheduling, insurance verification, payments, and records, ensuring smooth daily operations and strong teamwork with the clinical staff.

Ideal candidates are customer-service focused, highly organized, with experience in dental front office

Qualifications

• Prior dental front office experience preferred (pediatric experience a plus).
• Experience with dental software (Dentrix, Eaglesoft, Open Dental, etc.) preferred.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic understanding of insurance verification and scheduling preferred.
• High attention to detail and organization.

Responsibilities

• Greet patients and families with a warm, friendly, and professional demeanor
• Check patients in and out efficiently while maintaining accuracy
• Schedule appointments and manage the daily schedule to optimize patient flow
• Answer phones, respond to inquiries, and assist with patient needs
• Verify insurance eligibility and update patient information
• Collect payments, co-pays, and balances
• Maintain accurate patient records and documentation
• Coordinate with clinical team to ensure smooth transitions between front and back office
• Manage appointment confirmations and follow-ups
• Support overall office organization and cleanliness of the front area

Skills

Front desk experience

Dental software

Customer service

Multitasking

Insurance verification

Attention to detail

Tools

Dentrix

Eaglesoft

Open Dental

Job description

Job Description

Job Description

We are a growing pediatric dental office dedicated to providing high-quality, compassionate care to children and their families. We pride ourselves on creating a welcoming, positive, and fun environment for every patient who walks through our doors.

Position Overview

The Pediatric Front Desk Coordinator is the first point of contact for patients and families, playing a key role in delivering an exceptional patient experience. This role is responsible for managing the front office, supporting scheduling and administrative functions, and ensuring a smooth flow throughout the day.

Key Responsibilities

• Greet patients and families with a warm, friendly, and professional demeanor
• Check patients in and out efficiently while maintaining accuracy
• Schedule appointments and manage the daily schedule to optimize patient flow
• Answer phones, respond to inquiries, and assist with patient needs
• Verify insurance eligibility and update patient information
• Collect payments, co-pays, and balances
• Maintain accurate patient records and documentation
• Coordinate with clinical team to ensure smooth transitions between front and back office
• Manage appointment confirmations and follow-ups
• Support overall office organization and cleanliness of the front area

Qualifications

• Prior dental or medical front office experience preferred (pediatric experience a plus)
• Experience with dental software (Dentrix, Eaglesoft, Open Dental, etc.) preferred
• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Basic understanding of insurance verification and scheduling preferred
• High attention to detail and organization

What We’re Looking For

• Friendly, outgoing, and patient-focused personality
• Strong communication and interpersonal skills
• Highly organized and detail-oriented
• Team player with a positive attitude
• Ability to stay calm and professional in a busy environment

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.