Front Desk Coordinator

sugaringla-careers; Closter (NJ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Job summary

sugaringLA in New Jersey is seeking a friendly Front Desk Coordinator to deliver an elevated client experience at our studio. You will manage memberships, retail sales, and bookings while maintaining a warm, inviting environment.

The role requires strong communication, 2+ years in customer service, and the ability to learn our booking software and studio procedures. Join a supportive team and grow with a brand that emphasizes care, warmth, and professional growth.

Qualifications

• 2+ years of customer service experience, preferably in Spa/Salon.
• Excellent verbal communication and active listening.
• Able to learn and adapt to booking software and studio procedures.
• Strong organizational skills and multi-tasking.
• Problem-solving abilities and keen attention to detail.
• Willingness to educate clients on products and services offered.

Responsibilities

• Greet visitors and provide an exceptional client experience.
• Answer phones and schedule appointments.
• Utilize booking software and follow studio procedures.
• Increase Earthly Care membership and skin care sales.
• Maintain a clean, inviting studio environment.
• Contribute to inventory maintenance and group operations.
• Create new clientele through referral programs.
• Collaborate with team to grow brand presence.

Skills

Verbal communication

Customer service

Booking software

Multi-tasking

Attention to detail

Self-learning

Job description

Benefits:

• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development

WHO WE ARE:
Our mission is to inspire every body, mind and spirit through simple warmth, lasting service and earthly care. Our promise is to go Beyond the Surface in our skin care education and hair removal technique so that every client can experience emotionally comforting skin conditioning and soothing hair removal.
SugaringLA was founded to provide clients with an elevated, more effective treatment for hair removal, and is now set to upend the beauty industry. Using all natural, organic products, sugaringLA uses the traditional method of sugaring to remove hair with a modern twist. We value care and are looking for a Licensed Esthetician that can contribute and foster this value each day in our studio. We are looking for Licensed Estheticians to join us!

WHO WE ARE LOOKING FOR:
We are looking for a highly motivated and experienced Front Desk Coordinator for our studio. Your focus will be on providing an elevated client experience to all our clients, selling memberships and cultivating a warm and inviting studio environment. You will be highly focused on membership sales, retail sales, booking clients and overall brand presence. If you want to go Beyond the Surface in client experience, we would love to hear from you!

What does it mean to join the sugaringLA team?

• Knowledgeable understanding of sugaringLA’s Smart Sugaring Technique, elevating the hair removal experience to give every body the individualized service they need to feel confident.
• Go beyond the surface to set the standard for lasting service and earthly care, the sLA way.
• Access ongoing training, support, and a community of sLA peers to improve your skills and grow your career.
• Build a career with fantastic earning potential and growth.
• Embody the sLA brand mission and characteristics.
• Feel like the studio is your calm and inviting creative space and your coworkers are your biggest fans.
• Spend your days in a clean, sustainable, organic studio environment where you’ll form meaningful connections with guests, promoting warmth and inclusiveness.

Required Skills of a Front Desk Coordinator:

• Strong verbal communication and listening skills
• 2+ years in customer service (Spa/Salon is preferred)
• Ability to learn and utilize our booking software and studio procedures
• Ability to multi-task and stay organized.
• Ability to problem- solve with a keen attention to detail
• Initiates self-learning and is comfortable with educating clients on products and services offered
• Can follow detailed instructions and take feedback to foster growth and potential

Responsibilities:

• Utilizes sugaringLA’s booking software and studio operating procedures
• Increase Earthly Care membership and skin care sales
• Greet visitors and provide an excellent client experience
• Answers phones and schedules appointments
• Contribute to group operations, such as inventory maintenance
• Maintain a clean and inviting studio environment
• Create new clientele through sugaringLA’s referral programs