Front Desk Coordinator

Flexjet; Cleveland (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading luxury service company in Cleveland is seeking a Front Desk Coordinator. In this key role, you will greet and assist clients through various channels while ensuring exceptional service. The ideal candidate will have an Associate's degree, strong interpersonal skills, and experience in customer service within a high-end environment. Proficiency in Microsoft Office applications and a keen attention to detail are essential. Join us at our Global Headquarters to make a positive impact.

Qualifications

• Must have excellent interpersonal and communication skills.
• 1-2 years of customer service experience in a high-end service industry.
• Familiarity with basic office administrative procedures and standard office equipment.

Responsibilities

• Greet and assist clients via email, phone calls, and face-to-face.
• Maintain and direct a high volume of incoming calls appropriately.
• Perform administrative support and a variety of related duties.

Skills

Interpersonal skills

Verbal communication

Written communication

Attention to detail

Teamwork

Education

Associate's degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Our Front Desk Coordinator will greet and assist a diverse group of internal and external clients via email, phone calls, and face-to-face interaction. This position is a crucial role at our Global Headquarters facility and ensures the highest level of service & attention to detail to all clients and processes.

DUTIES & RESPONSIBILITIES

• Maintain and direct a high volume of incoming calls appropriately
• Greet incoming clients and ensure they are directed to where they need to go and who they are meeting with in a friendly manner
• Answer basic inquiries, route calls to appropriate personnel and take messages as necessary
• Perform other duties such as
  • Maintain schedule for on-site conference rooms
  • Mail room functions
  • Create badges for new employees
  • Stocking Coffee areas
  • Order catering/office supplies
  • Provide administrative support as needed
  • A variety of other related duties as requested

EDUCATION & EXPERIENCE

• Excellent interpersonal, verbal, written, and presentation skills, with the ability to build rapport across all organizational levels.
• Associate's degree (A. A.) or equivalent from two-year college or technical school; 1-2 years of customer service experience in a high-end service industry; or equivalent combination of education and experience
• Experience with basic office administrative procedures with knowledge of use and operation of standard office equipment

REQUIRED SKILLS

• Must have knowledge of a variety of computer software applications including Microsoft Word, Excel and Outlook
• Strong interpersonal, verbal/written, and presentation skills are necessary to perform job at the expected level
• Successful candidate must be able to respond calmly and handle many customer demands in a fast paced environment
• Must possess a passionate attention to detail and the ability to work in a team atmosphere
• Perform in a high paced business environment
• High ethical standards and integrity, along with a proven ability to pivot when necessary.