Front Desk Coordinator

Health Plus Management; City of New Rochelle (NY); On-site; USD 20,000 - 29,000; Full time

Job summary

Health Plus Management (HPM) is seeking a Front Desk Coordinator to greet patients, schedule appointments, answer phones and manage administrative records. You will set the stage for each patient’s visit and support the clinical team and office operations.

The ideal candidate has 1+ years of medical administrative experience, is bilingual (English/Spanish), and familiar with EMR systems. Strong communication, organization, and a customer-focused mindset are essential in a fast-paced practice

Qualifications

• 1+ years of medical administrative experience
• Bilingual (English/Spanish) required
• Experience with EMR preferred
• Knowledge of medical terminology is helpful

Responsibilities

• Greet patients and schedule appointments
• Answer phones and manage messages
• File and maintain patient charts and records
• Follow standard operating procedures to run the office
• Assist in opening/closing procedures and daily tasks
• Maintain HIPAA confidentiality and protect patient privacy
• Provide information to patients and coordinate with clinical staff

Skills

Bilingual English/Spanish

Communication

Customer service

Time management

Adaptability

Problem solving

Urgency & focus

Tools

NextGen EMR

Microsoft Word/Excel

Job description

Health Plus Management (HPM) is a Physician Support Organization and market leader in clinical practice management in the physical medicine and rehabilitation market with 50+ locations serving Long Island, NYC, Westchester, Upstate NY, NJ and Connecticut. HPM provides independent physician practices specializing in musculoskeletal care with professional business development, marketing and back-office support typically seen in much larger organizations, thereby enabling clients to start and/or grow their private practice beyond what might otherwise be feasible (while maximizing clinical service and patient care).

Health Plus Management is seeking an energetic, patient-centric and detail-oriented Front Desk Coordinator to greet patients, schedule appointments, answer phones and manage administrative records. In this role, you will set the stage for each patient's appointment. You will build and maintain professional relationships with our key stakeholders - specifically our patients, office staff and clinical team, while simultaneously ensuring that the office is organized and runs smoothly.

Responsibilities

• Make sure patients feel welcome as soon as they walk in the door by delivering quality and compassionate care
• Answer incoming calls, take messages, and complete outreach to patients in a courteous and professional manner
• Be responsible for obtaining and filing patients' charts, and assisting our patients as needed
• Maintain the daily operations of the office by following standard operating procedures and guidelines
• Contribute to team effort by smoothly transitioning into daily roles as needed
• Protect patient's privacy by maintaining confidentiality of personal information (HIPAA compliant)
• Navigate through NextGen to access and provide patient information
• Maintain compliance by contacting patients to confirm appointments
• Respond to inquiries, resolve risen issues, collect co-pays and schedule patient appointments
• Responsible for the opening and closing procedures of the office as needed
• Assist in comforting the patients and maintaining the reception area
• Other administrative tasks as needed

Knowledge And Experience

• 1+ years of relevant medical administrative experience, preferred
• Experience with medical insurance/verification is a plus
• Knowledge of medical terminology & procedures, and the ability to intelligently and confidently converse with patients and referring doctors regarding treatment is preferred
• Experience with EMR, preferred
• Strong computer knowledge and windows program including Microsoft word/excel

Skills And Abilities

• Bilingual (English/Spanish speaking) is required
• Excellent verbal and written communication
• Ensuring a great patient experience by delivering outstanding customer service
• Exceptional organizational and time-management skills - the ability to multi-task is a must
• Adaptability and flexibility while working in a fast-paced environment
• Problem-solving ability and aptitude
• Outcome-focused, with an ability to work under pressure
• A solution-oriented mindset
• A strong sense of urgency and focus in accomplishing tasks

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.

Schedule

• Full Time, Monday-Friday 8am-4:30pm
• Full Time, Monday-Friday 10:30am-7pm
• Part Time, Flexible Schedule, 20 hours per week

Pay: $18/hour