Front Desk Coordinator

Developmental Therapy Inc; Cary (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in developmental therapy is seeking a Front Desk Coordinator to manage administrative responsibilities in Cary. The successful candidate will coordinate patient appointments, ensure efficient communication, and maintain a welcoming environment while delivering exceptional service to clients.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Qualifications

• At least two years of training or experience in customer service and office work.
• Strong verbal and written communication skills.
• Ability to work independently and within a team.

Responsibilities

• Coordinate administrative duties including scheduling and insurance verifications.
• Maintain relationships with referral sources and ensure smooth internal communications.
• Track referrals and ensure timely appointment management.

Skills

Time Management

Communication

Problem Solving

Education

High School Diploma or GED

Job description

The front desk coordinator in Cary position reports directly to the Front Desk Manager and coordinates everything needed for their office. This is a very busy position that involves coordination of several administrative duties including, but not limited to, scheduling, in-clinic collections, insurance verifications, continued insurance authorizations and is often the first face of DTA to our community!

Job Location:

• Job Title: Front Desk Coordinator
• Reports To: Administrative Director
• Job Status:Full Time
• Post Date: July 31, 2024
• Valid Through:2026-07-28
• Job Code:FDFTCAR
• medical
• dental
• health
• vision
• paid vacation

Qualifications

Educational Experience

high school

A college degree in business administration or equivalent is preferred, at a minimum candidates are required to have a High School Diploma or GED.

Work Experience

This is a very important position within our organization. Must have a high communication level with excellent control to effectively collaborate and present complex information. Excellent time management and organization is key to this position for prioritizing tasks and meeting deadlines. Prediction of schedules is critical, so being detail oriented and having strong problem solving skills is needed to identify and resolve issues efficiently as well as having adaptability and flexibility to adjust to changing priorities and work environments. Must be able to work independently while also enjoying and showcasing strong teamwork capabilities. Must keep great PR with our public, in person, over the phone or via e-mail while providing exceptional service and building positive relationships with clients.

• High school diploma or GED
• At least two years of training or experience in customer service and office work
• Strong verbal and written communication skills

Purpose

To oversee the Front Desk of the company, to assist with the production and viability of the whole group.

Product

High volume of kept patient appointments to an efficiently structured schedule with full patient billing information turned over to Billing Department.

Job Functions

• Ensuring the internal and external communications of the company flow smoothly and efficiently.
• Keeping a good working relationship with all referral sources, both new and existing
• Overseeing the setting of patient appointments efficiently and for maximum production.
• Ensuring that appointments by patients are kept.
  • This includes rescheduling within the same week when possible
  • Enforcing DTA “No show” and 24-hour cancellation policies
• Ensuring referrals convert into evaluations with minimal delay.
  • Tracking referrals
  • Completing insurance authorizations and re-authorizations
• Ensuring all services provided have full billing information obtained before service is rendered.
• Ensuring front desk collections are done fully and on time (same day of service).
• Maintain the reception area, keeping it clean and free of clutter
• Maintain an orderly & clean waiting area
  • Ensure it is clean, chairs put away, etc.

Quotas

• 90% or better arrival rate
• 90% capacity of therapy schedules

Application Form

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Equal Access to programs services and employment opportunities is available to all persons without regard to race, religion, color, national origin, age, sex (including pregnancy, sexual orientation, and gender identity), disability, sickle cell or hemoglobin C trait, genetic information, or any other basis protected by federal, state, and/or local law.
In accordance with the Americans with Disabilities Act and/or applicable state and local laws, applicants requiring reasonable accommodations for the application and/or interview process should notify the Human Resources Department. Examples of reasonable accommodations include making a change to the application process; providing written materials in an alternative format such as braille, large print, or audio recording; using a sign language interpreter; using specialized equipment; or modifying testing conditions.