Front Desk Coordinator

Midtownpainandspine; Cary (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive salary based on experience

Health, dental, and vision insurance

Paid time off and holidays

Retirement plan options

Professional development and training

Job summary

Midtown Pain & Spine Clinic in Cary, NC is hiring a Front Office Coordinator. You will manage patient reception, registrations, scheduling, and insurance verification in a fast-paced medical office.

The role requires strong customer service, multitasking ability, and professional communication with patients and staff. Training occurs at the Raleigh office with standard clinic hours and a non-exempt full-time schedule.

Qualifications

• High school diploma or GED required; post-secondary education preferred.
• Excellent customer service skills and ability to manage multiple tasks.
• Experience with medical office procedures and EMR systems preferred.
• Knowledge of insurance coverage and benefits is a plus.

Responsibilities

• Greet patients and visitors upon arrival.
• Answer phones professionally and route calls to providers.
• Assist with check-in, registrations, and insurance verification.
• Schedule appointments and manage patient flow to optimize time.
• Prepare charts and maintain accurate patient records.
• Process co-pays and handle payments.
• Maintain a tidy reception area and HIPAA compliance.

Skills

Customer service

Time management

Multitasking

Composure under pressure

Education

High school diploma/GED

Tools

EMR system

Insurance billing software

Job description

Description

Looking for a place to build your career? Want to love where you work and what you do? Then consider our opening! Midtown Pain & Spine is Cary's premier Pain Specialist. We pride ourselves in providing the safest and most innovative in-office pain management treatments and procedures. From trigger point injections to multi-modal treatments, we specialize in working with each patient's individual pain issues and using a variety of approaches to treat pain. Midtown is a division of East Carolina Pain Consultants, PLLC, North Carolina's most stable private pain practice. Our practice has committed to opioid reduction strategies by focusing on in-office procedures and a dynamic approach. To learn more about our practice, please visit: ecpcspine.com.

Job title

Front Office coordinator

Location

Cary, North Carolina - Midtown Pain and Spine Clinic, training will be held at Raleigh office.

Status

Full-Time, Non-Exempt

Department

Midtown Pain and Spine - Administrative

Reports to

Office Manager, Midtown Pain and Spine Clinic

Job Supervisory Responsibilities

None

Schedule

Monday - Thursday 8:00am - 5:00pm; Friday 8:00am - 2:00pm

Job Summary

The Front Office Coordinator is responsible for overall front desk duties including maintenance of patient reception areas, patient registration and scheduling, answering telephones, payment processing, and insurance verification. The Front Desk Coordinator must demonstrate professionalism and tact at all times and should be attentive to patients’ needs, communicating any potential issues to staff or leadership. This position is vital to our pain clinic, as the Patient Care Coordinator will be the initial point of contact acknowledging patients upon their entrance to the practice.

Duties/Responsibilities

• Greet patients and visitors upon arrival.
• Answer phones in a pleasant and professional manner.Direct callers and communicate patient needs through telephone encounters to the providers.
• Assist patients with the check-in process by completing registration forms and verifying insurance.
• Utilize independent judgment when scheduling patient appointments.
• Optimize patient satisfaction and providers’ time by following appointment scheduling guidelines.
• Prepare patient charts for the medical staff.
• Maintain accurate patient records by updating demographic and insurance information.
• Manage and distribute incoming faxes, referrals and patient paperwork.
• Process outgoing patient referrals in a timely manner to expedite patient care.
• Responsible for completing medical records requests and uploading outside patient medical records.
• Collect co-payments and past due balances, responsible for cash handling.
• Follow procedures for opening and closing the office. Maintain a clean and tidy reception area.
• Communicate with co-workers and providers in a professional manner.
• Comfort patients by answering patient questions and anticipating needs.
• Follow HIPAA guidelines for protecting the confidentiality of patient information.
• Maintain operations by following policies and procedures.
• Perform other duties as assigned.

Education and Experience

• High school diploma/GED required. Post-secondary education or training preferred.
• Previous medical office experience is preferred.
• Previous EMR experience is preferred.
• Experience with insurance coverage and benefits is preferred.

Required Skills/Abilities

• Must possess excellent customer service skills.
• Demonstrate the ability to prioritize job duties with effective time management, as well as handle various tasks simultaneously.
• Ability to handle high patient volumes in a professional manner.
• Ability to maintain composure in stressful situations.

Work Environment

• Work performed in an office environment.
• Involves frequent contact with patients, physicians, and medical office staff.

Benefits

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Retirement plan options.
• Professional development and training opportunities.

Equal Opportunity Employer Statement

ECAA is an equal opportunity employer and does not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, genetic information, disability, or other legally protected status. This policy extends to all terms, conditions, and privileges of employment, as well as the use of the Company's facilities and participation in all activities sponsored by the Company.

Artificial Intelligence Disclosure

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.