Front Desk Concierge — Wellness Suites at DTW

Be Relax Spa; Detroit (MI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401(k) Program

Paid Vacation

Paid Sick Time

Employee discounts

Commission & Tips

Job summary

Be Relax Spa at Detroit Metropolitan Wayne County Airport (DTW) is opening new Be Relax Suites and seeks Front Desk Assistants to welcome travelers, assist with sleep suite reservations, and handle check-ins/check-outs with a focus on exceptional service.

Join our opening team with a passion for hospitality, welcome guests, explain options, and ensure comfort. The role supports a fast-paced airport environment with flexible scheduling and opportunities for growth.

Qualifications

• Passion for hospitality, travel, wellness, and customer service.
• Experience in customer service, front desk, or hospitality roles preferred.
• Ability to learn reservation and POS systems.

Responsibilities

• Greet travelers and provide an excellent customer experience
• Assist guests with sleep suite reservations, check-in, and check-out
• Explain suite options, rates, availability, services, and policies
• Process customer transactions and payments
• Manage reservations and monitor suite availability
• Answer guest questions and assist during their stay
• Coordinate suite turnover and ensure suites are ready for guests
• Restock linens and amenities as needed
• Maintain a safe, clean and welcoming environment
• Respond professionally to guest concerns and escalate when needed
• Follow Be Relax and DTW safety procedures
• Be willing to perform additional duties as required

Skills

Hospitality mindset

Customer service excellence

Attention to detail

Multitasking in fast-paced environment

Punctual and dependable

Job description

Be Relax Spa at Detroit Metropolitan Wayne County Airport (DTW) is opening new Be Relax Suites and seeks Front Desk Assistants to welcome travelers, assist with sleep suite reservations, and handle check-ins/check-outs with a focus on exceptional service.

Join our opening team with a passion for hospitality, welcome guests, explain options, and ensure comfort. The role supports a fast-paced airport environment with flexible scheduling and opportunities for growth.