Front Desk Concierge Sebring

1103 Team Member Services; Sebring (FL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth Sebring seeks a friendly and professional Guest Services associate to warmly welcome members, patients and visitors and assist with appointments and information in the Main Front Lobby and Emergency Department.

You will provide hospitality services, coordinate with team members, and help maintain a positive patient experience while adhering to safety and procedural guidelines.

Qualifications

• Must have a high school diploma or equivalent.
• 3+ years of relevant experience in hospital or hospitality.
• Computer experience required.
• Strong customer service experience.
• Excellent social and communication abilities.

Responsibilities

• Greet members, patients, and guests courteously.
• Assist with appointments and information in the lobby.
• Provide hospitality services to improve patient experience.
• Maintain front lobby operations and safety.
• Support team to meet department goals.

Skills

Social skills

Communication

Judgment under pressure

Computer skills

Customer service

Education

High school diploma

Job description

Our promise to you: Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Benefits from Day One:

• Medical
• Dental
• Vision Insurance
• Life Insurance
• Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

• Full time
• Shift: Day (United States of America)
• Address: 4200 SUN N LAKE BLVD
• City: SEBRING
• State: Florida
• Postal Code: 33872

Job Description:

• Welcomes and greets members, patients, and guests in a courteous and friendly manner.
• Uses computer database to confirm appointments and locate patients, etc.
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees.
• Other duties as assigned.
• Promotes effective working relations and works as part of a team to meet departmental goals and objectives.
• Answers incoming telephone calls professionally and courteously, taking messages or directing calls as appropriate.
• Enhances the experience for patients, families, and visitors by providing hospitality and concierge services.
• Acts as the initial greeter for all patients and visitors entering the Main Front Lobby and Emergency Department.
• Interacts with patients, families, visitors, and VIPs, providing necessary information and assistance.
• Replenishes reading material in waiting rooms and conducts periodic rounds to check on people in these areas.
• Performs work of equal skill and responsibility as directed, including tasks of higher or lower responsibility as needed.
• Attends all required safety training programs and understands responsibilities related to general and job-specific safety.

Knowledge, Skills, and Abilities:

• Must have highly developed social and communication skills. [Required]
• Excellent judgment and the ability to stay calm and level-headed in difficult situations. [Required]
• Computer Skills [Required]
• Customer Service [Required]
• Good Communication Skills [Required]

Education:

• High School Grad or Equiv [Required]

Work Experience:

• 3+ relevant experience, preferable in hospital or hospitality industry [Required]
• Computer experience [Required]
• Customer service experience [Required]

Physical Requirements:

(Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

• $15.61 - $24.97

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida's background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

Equal Opportunity Employer

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Mission and Values

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.