Front Desk Concierge & Resident Services

Great-Lakes-Management-Co.; Roseville (MN); On-site; USD 22,000 - 26,000; Full time

Job summary

Great Lakes Management Company is seeking a courteous receptionist to greet residents, visitors and staff, answer calls on a multiline system, and serve as the central communications hub during emergencies.

The role requires at least one year of receptionist experience, a high school diploma or GED, strong customer service and communication skills, and proficiency with Microsoft Office and Excel to support daily administrative tasks.

Qualifications

• Minimum 1 year receptionist experience with multiline phone system.
• High School Diploma or GED.
• Strong customer service and communication skills.
• Able to relate to aging population.
• Proficient with Microsoft Office and Excel.

Responsibilities

• Deal professionally and courteously on the phone and in person with residents, visitors, staff, and all others.
• Monitor safety systems and emergency response systems in reception and lobby areas.
• Ensure staff responds promptly to any situation.
• Take and pass messages to relevant staff quickly and accurately.
• Adhere to security procedures for keys, pagers, and cameras.
• Be knowledgeable about facility services and assist inquiries.
• Respond to emergencies following facility procedures.
• Complete misc duties such as copying, filing, typing, posting materials, updating databases, and attending meetings.
• Adhere to GLMC policies and procedures.

Skills

Customer service

Communication

Problem solving

Phone system operation

Office software

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

Job description

Great Lakes Management Company is seeking a courteous receptionist to greet residents, visitors and staff, answer calls on a multiline system, and serve as the central communications hub during emergencies.

The role requires at least one year of receptionist experience, a high school diploma or GED, strong customer service and communication skills, and proficiency with Microsoft Office and Excel to support daily administrative tasks.