Front Desk Concierge, Part-time (HOA)

Group Jazz; West Hollywood (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Property Management Professionals (PMP) is seeking a Front Desk Concierge / Resident Service Associate for The Harland in West Hollywood, CA. This weekend swing shift (Fri, Sat, Sun, evenings) focuses on delivering hospitality-level service to residents and guests while supporting on-site management.

The ideal candidate has 3–4 years in an administrative role and excels in written and verbal communication, with proficiency in MS Office and strong organizational skills.

Qualifications

• 4 Year College Degree preferred but not required.
• 3-4 years of experience in an administrative role.
• Exceptional writing and communication skills.
• Proficient in Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Greet residents and visitors with hospitality-like service.
• Interface with residents and guests to address questions promptly.
• Manage access control and key management.
• Assist with package management for homeowners and tenants.
• Coordinate communications to members via newsletters, email, mail, and phone.
• Update the association website and calendar with current information.
• Collaborate with onsite staff and vendors to support operations.
• Support the on-site General Manager in achieving objectives.

Skills

Customer service

Communication

Organization

Attention to detail

Microsoft Word

Education

4 Year College Degree preferred but not required

Tools

Microsoft Word

Excel

PowerPoint

Job description

Description

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as

Schedule: Weekend ( Fri,Sat, Sun) PM Swing shift

Who We Are

Property Management Professionals (PMP) is an industry leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Texas, and Utah. PMP delivers a boutique-style level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms.

Description

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as Front Desk Concierge Resident Service Associate, The Harland, West Hollywood, CA.

Schedule: Weekend ( Fri,Sat, Sun) PM Swing shift

Who We Are

Property Management Professionals (PMP) is an industry leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Texas, and Utah. PMP delivers a boutique-style level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms.

PMP is one of the fastest growing management firms in each of our respective submarkets, which provides our team members’ a unique opportunity to develop and grow their careers. Our people-centric culture attracts and retains the industry’s top talent and has served as one of our competitive advantages, driving our growth and success over the past decade and a half.

To learn more about PMP and our unique company culture, we invite you to visit our social media platforms below:

Instagram/pmpmanage facebook/pmpmanage linkedin/company/pmpmanagement

Who We’re Looking For

PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.

Position Description:

The Front Desk Concierge / Resident Service Associate will assist the on-site management office with administrative responsibilities. This allows our General Manager to stay focused on their key objectives and offer a level of service, expertise and knowledge that surpasses our client’s expectations, putting people before profits.

Duties & Responsibilities

• Greet all residents and visitors, providing hospitality-like service
• Interface with all residents and guests, providing on-going extraordinary service and ensuring questions and requests are addressed in a timely fashion
• Serve as the primary layer for access control and key management
• Assist with homeowner and tenant package management
• Work with General Manager to provide regular and consistent communications to membership with community updates and events via newsletters, e-mail, mail, phone, etc.
• Address walk-up resident service requests
• Answer all front-desk calls and address call-in resident service requests
• Update association website and portal, including both document folders and the community calendar, ensuring all information is up to date
• Work with General Manager to ensure all service requests are addressed in a timely manner, providing updates to the respective resident as necessaryProactively reach out to owners regarding any non-compliance or delinquency matters
• Work directly with on-site staff, vendors, and the Association Board of Directors to provide the support as necessary to ensure they’re able to meet their operational duties and obligations
• Various other duties as assigned

Required Qualifications

• 4 Year College Degree preferred but not required
• 3-4 years of experience in an administrative role
• Extraordinary customer service skills
• Exceptional writing and communication skills
• Proficient in Microsoft Word, Excel, and PowerPoint
• Proficient in reviewing and understanding budgets and financial statements
• Strong organizational skills
• An honest, responsible, optimistic, and enjoyable demeanor

Requirements

Prior experience in High-end hospitality or Luxury Reception environment

Exceptional Customer Service

Computer literate on MS Office