Front Desk Agent (Hilton Garden Inn SRQ)

Lexima; Sarasota (FL); Presencial; USD 26.000 - 34.000; Jornada completa

Descripción de la vacante

Hilton Garden Inn is seeking a Front Desk Agent to provide attentive, courteous, and efficient service to all guests before arrival and during their stay. You will handle check-ins/check-outs, respond to guest requests, and manage reservations with a focus on maximizing occupancy and guest satisfaction.

Qualifications include a high school diploma or equivalent; hospitality degree preferred; prior hospitality experience is a plus and English fluency is required.

Formación

• High school diploma or equivalent required.
• A degree with an emphasis in Hotel Management, Hospitality Management and/or related fields preferred.
• Previous hospitality experience preferred.
• Knowledge of accounting principles.
• Experience handling cash, accounting procedures and general administrative tasks.
• Ability to assimilate complex information from disparate sources and adapt as needed.
• Must work well in stressful, high-pressure situations.
• Fluent in English.

Responsabilidades

• Provide attentive, courteous and efficient service to all guests before arrival and during their stay.
• Handle check-ins and check-outs in a friendly, efficient manner.
• Respond to guest requests, problems and complaints and follow up for guest satisfaction.
• Answer guest inquiries about hotel services and area amenities.
• Ensure delivery of packages, mail and messages to guests.
• Maintain front desk area and ensure compliance with brand standards.
• Operate front desk computer system and cash handling accurately.
• Follow up on all reservations, rates, and inventory to maximize occupancy.

Conocimientos

Customer service

Communication

Cash handling

Problem solving

Educación

High school diploma or equivalent

Hotel/ Hospitality degree preferred

Descripción del empleo

Hilton Garden Inn is looking for a Front Desk Agent that will be responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing suite revenue and occupancy.

Responsibilities

• Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.

• Handle check-ins and check-outs in a friendly, efficient and courteous manner.

• Respond to all guests’ requests, problems, complaints and/or accidents presented at the front desk or through reservations in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.

• Answer all guest inquiries (i.e. hotel services and amenities, the area, etc.).

• Ensure delivery of packages, mail and messages as needed to guests.

• Follow all Lexima/Brand credit policies.

• Be aware of all rates, packages, and special promotions.

• Be familiar with all in house groups.

• Be aware of closed out and restricted dates.

• Obtain all necessary information when taking room reservations and follow rate quoting guidelines.

• Fully understand and be able to operate all relevant aspects of the front desk computer system.

• Focus on his/her role in contributing to guest satisfaction surveys.

• Demonstrate appropriate phone skills.

• Use Lexima/brand selling guidelines as part of the inquiry call process.

• Consistently perform above average in the mystery call process.

• Follow up on all wait list reservations.

• Manage suite inventory.

• Complete shift responsibility checklist.

• Keep front office area clean and organized.

• Comply at all times with Lexima/Brand compliance standards and regulations to encourage safe and efficient hotel operations

• Participate in all-employee meetings, events and other functions required by management.

• Be familiar with all Lexima/Brand policies and hotel rules, as well as hotel terminology.

• Develop full understanding of hotel amenities and services.

• Understand emergency procedures and be prepared to help when necessary.

• Operate radios efficiently and professionally in communicating with the hotel staff.

• Ensure correct and accurate cash handling while at the front desk.

• Use proper radio etiquette when communicating with other employees.

• Perform any other duties as requested by management.

Qualifications

• High school diploma or equivalent required.

• A degree with an emphasis in Hotel Management, Hospitality Management and/or related fields preferred.

• Previous hospitality experience preferred.

• Knowledge of accounting principles.

• Experience handling cash, accounting procedures and general administrative tasks.

• Must have the ability to assimilate complex information and data from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.

• Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary.

• Must work well in stressful, high pressure situations.

• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by clients, guests and co-workers.

• Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary.

• Must maintain composure and objectivity under pressure.

• Effective oral and written communication skills.

• Weekends and Holidays are required.

• Must have a valid driver’s license.

• Must be fluent in English.

Physical Requirements

• Frequently required to stand, walk, sit, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk, or hear.

• Occasionally lift and/or move up to 25 pounds.

• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• Ability to stand during the entire shift.

Reasonable accommodations may be made to enable individuals with disabilities to perform the requirements of this position if such accommodations do not create an undue hardship for the company.