Front Desk Agent - Residence Inn Springdale

Lexima; Springdale (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

Residence Inn is seeking a Front Desk Agent to deliver attentive, courteous service to guests before arrival and throughout their stay. You will manage check-ins/outs, respond to requests, and promote hotel services and local amenities.

The ideal candidate has a high school diploma ( hospitality degree preferred), experience with cash handling, strong communication, and the ability to stay composed in busy periods.

Qualifications

• High school diploma or equivalent required.
• Hospitality-related degree preferred.
• Previous hospitality experience preferred.
• Experience handling cash and basic accounting procedures.
• Ability to assimilate information from various sources and adapt to needs.
• Able to handle problems in the workplace calmly and effectively.
• Must work well under stress and in busy conditions.
• Excellent listening, verbal and written communication skills.
• Weekend and holiday availability.
• Valid driver’s license.
• Fluent in English.

Responsibilities

• Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.
• Handle check-ins and check-outs in a friendly, efficient and courteous manner.
• Respond to guests’ requests, problems, complaints and/or accidents at the front desk or through reservations.
• Answer guest inquiries about hotel services, amenities and local area.
• Ensure delivery of packages, mail and messages as needed to guests.
• Follow brand credit policies and be aware of rates, packages, promotions, and in-house groups.
• Maintain front desk area clean and organized; operate front desk computer system.
• Participate in meetings and hotel functions as required.

Skills

Customer service

Communication skills

English fluency

Cash handling

Education

High school diploma or equivalent

Hospitality-related degree preferred

Tools

Front desk software

Reservation system

Job description

Residence Inn is looking for a Front Desk Agent that will be responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing suite revenue and occupancy.

Responsibilities

• Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.


• Handle check-ins and check-outs in a friendly, efficient and courteous manner.


• Respond to all guests’ requests, problems, complaints and/or accidents presented at the front desk or through reservations in an attentive, courteous and efficient manner.


• Answer all guest inquiries (i.e hotel services and amenities, the area, etc.).


• Ensure delivery of packages, mail and messages as needed to guests.


• Follow all Lexima/Brand credit policies.


• Be aware of all rates, packages, and special promotions.


• Be familiar with all in house groups.


• Be aware of closed out and restricted dates.


• Obtain all necessary information when taking room reservations and follow rate quoting guidelines.


• Fully understand and be able to operate all relevant aspects of the front desk computer system.


• Focus on his/her role in contributing to guest satisfaction surveys.


• Demonstrate appropriate phone skills.


• Use Lexima/brand selling guidelines as part of the inquiry call process.


• Consistently perform above average in the mystery call process.


• Follow up on all wait list reservations.


• Manage suite inventory.


• Complete shift responsibility checklist.


• Keep front office area clean and organized.


• Participate in all-employee meetings, events and other functions required by management.


• Develop full understanding of hotel amenities and services.


• Understand emergency procedures and be prepared to help when necessary.


• Operate radios efficiently and professionally in communicating with the hotel staff.


• Ensure correct and accurate cash handling while at the front desk.


• Perform any other duties as requested by management.

Qualifications

• High school diploma or equivalent required.


• A degree with an emphasis in Hotel Management, Hospitality Management and/or related fields preferred.


• Previous hospitality experience preferred.


• Experience handling cash, accounting procedures and general administrative tasks.


• Must have the ability to assimilate complex information and data from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.


• Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary.


• Must work well in stressful, high pressure situations.


• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by clients, guests and co-workers.


• Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary.


• Must maintain composure and objectivity under pressure.


• Effective oral and written communication skills.


• Weekends and Holidays are required.


• Must have a valid driver’s license.


• Must be fluent in English.

Physical Requirements

• Frequently required to stand, walk, sit, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk, or hear.


• Occasionally lift and/or move up to 25 pounds.


• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


• Ability to stand during the entire shift.