Front Desk Concierge (Floaters)

Strattonamenities; Maryland; On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Exciting rewards based on performance

Job summary

Stratton Amenities is seeking energetic and friendly individuals for luxury concierge services in Silver Springs, Maryland. The ideal candidates should have at least two years of hospitality experience and a passion for exceptional guest service. Responsibilities include greeting residents, ensuring smooth accommodation, and handling requests for amenities. This full-time position offers a fun work environment with competitive pay and performance-based rewards.

Qualifications

• At least two years of hospitality experience.
• Ability to react quickly and genuinely to resident requests.
• Maintain a neat and professionally groomed appearance.

Responsibilities

• Greet and direct residents and visitors pleasantly.
• Provide anticipatory service to exceed expectations.
• Log guest packages and ensure timely delivery.
• Patrol property for resident safety and security.
• Schedule and complete amenities requests.

Skills

Verbal and written communication skills

Problem-solving skills

Interpersonal skills

Self-motivation

Organizational skills

Job description

Silver Springs, United States | Posted on 05/06/2026

Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients.

We are seeking engaging, energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rise. The ideal candidate is passionate about providing exceptional hospitality and guest experiences.

We offer a fun work environment, competitive pay and exciting rewards based on performance and accomplishments.

Shifts: Floater

Position Requirements

• Excellent verbal and written communication skills
• Excellent problem-solving skills
• Takes pride and ownership in the position and property
• Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner
• Have at least two years of hospitality experience
• Possess amazing interpersonal skills and exceptional guest service abilities
• Be organized, proactive, productive and self-motivated showing a positive attitude
• Maintain a neat and professionally well-groomed appearance
• Think clearly, quickly and efficiently and make concise decisions even under pressure

Main Responsibilities

• Greet and direct residents and visitors with a pleasant attitude
• Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodation
• Cultivate and retain cohesive relationships with residents, vendors and contractors
• Accurately log guest packages, ensure timely delivery and perform package inventory audits
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
• Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
• Ability to maintain confidentiality
• Must be able to work flexible schedules including nights, weekends and holidays

Experience Requirements

• Experience in hospitality or upscale customer service or retail
• Must have experience delivering exceptional service

Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.