Front Desk Concierge (Part-Time / Weekend)

Stratton Amenities; Needham (MA); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid sick leave

Paid time off

Job summary

Stratton Amenities, Needham, MA, is seeking engaging, energetic, and professional concierge staff to serve residents and guests at a luxury high-rise. You will greet visitors, manage packages, coordinate reservations and transportation, and help create a hospitality-forward experience.

The role emphasizes exceptional guest service, problem-solving, and proactive engagement with residents, vendors, and staff.

Qualifications

• Excellent verbal and written communication skills.
• Two years of hospitality experience.
• Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner.
• Be organized, proactive, productive and self-motivated with a positive attitude.
• Maintain a neat and professionally well-groomed appearance.

Responsibilities

• Greet and direct residents and visitors with a pleasant attitude.
• Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations.
• Cultivate and retain cohesive relationships with residents, vendors and contractors.
• Accurately log guest packages, ensure timely delivery and perform package inventory audits.
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security.
• Assist in scheduling and completion of amenities’ requests including local transportation, move-ins, reservations, and events.
• Maintain confidentiality.
• Work flexible schedules including nights, weekends and holidays.

Skills

Excellent communication

Problem-solving

Guest services

Organization

Interpersonal skills

Attention to detail

Job description

Needham, United States | Posted on 07/28/2026

Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients.

We are seeking engaging, energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rise. The ideal candidate is passionate about providing exceptional hospitality and guest experiences.

We offer a fun work environment, competitive pay and exciting rewards based on performance and accomplishments.

Position Requirements

• Excellent verbal and written communication skills


• Excellent problem-solving skills


• Takes pride and ownership in the position and property


• Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner


• Have at least two year of hospitality experience


• Possess amazing interpersonal skills and exceptional guest service abilities


• Be organized, proactive, productive and self-motivated showing a positive attitude


• Maintain a neat and professionally well-groomed appearance


• Think clearly, quickly and efficiently and make concise decisions even under pressure

Main Responsibilities

• Greet and direct residents and visitors with a pleasant attitude


• Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations


• Cultivate and retain cohesive relationships with residents, vendors and contractors


• Accurately log guest packages, ensure timely delivery and perform package inventory audits


• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security


• Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.


• Ability to maintain confidentiality


• Must be able to work flexible schedules including nights, weekends and holidays

Experience Requirements:

• Experience in hospitality or upscale customer service or retail


• Must have experience delivering exceptional service

Pay range: $18 per hour

Benefits include health, dental, and vision insurance, paid sick leave, and paid time off.

Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.