Front Desk Concierge: Elevate Guest Experience

Sunriver-Resort; Sunriver (OR); On-site; USD 25,000 - 34,000; Full time

Job summary

Sunriver Resort in Sunriver, OR, invites applications for a Front Desk Coordinator to warmly greet guests, book reservations, and manage day-to-day reception duties at The Cove. You will uphold AAA Four Diamond standards and support our core values of trust, open communication, and commitment.

As a Front Desk Coordinator, you will handle guest inquiries, assist with reservations, operate the POS for retail items, coordinate facility access, and collaborate with resort teams to ensure a seamless

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality experience preferred.
• At least one year customer service experience preferred.
• Must be able to follow instructions, both verbally and written.
• Must be able to work in a fast paced environment.
• Ability to work a flexible schedule that may include evenings, weekends and holidays.

Responsibilities

• Greets and welcomes guests upon arrival.
• Answers phone and books pool reservations for Resort Guests/Members.
• Promotes retail sales and accepts payment from guests.
• Gives guests a tour of the facilities if requested.
• Manages the entry of guests into the facility to ensure only those with a confirmed reservation may enter.
• Provides each guest with a towel upon entry.

Skills

Customer service

Hospitality

Communication

Sales

Education

High school diploma or equivalent

Tools

POS system

Job description

Sunriver Resort in Sunriver, OR, invites applications for a Front Desk Coordinator to warmly greet guests, book reservations, and manage day-to-day reception duties at The Cove. You will uphold AAA Four Diamond standards and support our core values of trust, open communication, and commitment.

As a Front Desk Coordinator, you will handle guest inquiries, assist with reservations, operate the POS for retail items, coordinate facility access, and collaborate with resort teams to ensure a seamless