F&B Outlet Supervisor — Lead & Elevate Guest Experience

CoralTree Hospitality Group; Oregon (WI); On-site; USD 48,000 - 66,000; Full time

Job summary

Sunriver Resort is seeking a Cove Supervisor to lead the Food & Beverage Outlet team, ensuring guest satisfaction and alignment with AAA Four Diamond standards. The role emphasizes leadership, guest service, and operational oversight within a resort environment.

The Cove Supervisor will guide staff, manage scheduling, inventory, and training, while collaborating with resort departments to maintain safety and financial performance. Strong communication and a customer-first mindset are essential.

Qualifications

• High school education or equivalent required.
• At least one year Food & Beverage experience preferred.
• At least one year of customer service experience required.
• At least one year of supervisor experience required.
• Prior hospitality experience preferred.
• Proficient in the use of computers and POS system(s).

Responsibilities

• Maintains a commitment to customer service and guest satisfaction.
• Assists the manager with leading and supervising the outlet team.
• Ensures supplies/goods are properly stocked; assists with ordering supplies/goods as necessary.
• Assists with coordinating inventory control.
• Utilizes labor management tools to schedule and control labor costs.
• Assists manager with new hire and termination paperwork.
• Participates in staff meetings and agenda.
• Attends mandatory monthly department meetings and appropriate resort and division meetings.
• Reports any needed repair immediately to Maintenance using correct procedures.
• Ensures proper bookkeeping and resort policies are followed.
• Responsible for daily reports and manager log book entries.
• Performs all staff duties as necessary including desk, lifeguarding, bartending, serving, etc.
• Maintains a safe and pleasant work environment.
• Works closely with Red Cross of Oregon to ensure lifeguard policies are met and followed.
• Maintains thorough knowledge of pool health & safety standards.
• Coordinates facility evacuations as needed for weather or health threats.
• Assists the Cove Manager with preparing and monitoring budget of expenditures and projected incomes.
• Monitors associate time punches daily.
• Instills a calm, organized approach in all stressful situations.
• Works with HR to recruit and hire staff when the need arises.
• Acts as the Manager on Duty in manager’s absence.
• Ensures service standards are being applied by all team members.
• Ensures cleanliness and safety of the outlet.
• Promotes high associate morale.
• Recommends discipline and/or termination when appropriate.
• Assists with the coaching and counseling of team.
• Assists with completing performance reviews.
• Responsible for the achievement of department goals and objectives.
• Assists the Cove Manager with continual training.
• Resolves guest issues promptly and with great care and effectiveness.
• Maintains a strong knowledge of food & beverage trends.

Skills

Customer service

Leadership

Communication

Team supervision

Attention to detail

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Sunriver Resort is seeking a Cove Supervisor to lead the Food & Beverage Outlet team, ensuring guest satisfaction and alignment with AAA Four Diamond standards. The role emphasizes leadership, guest service, and operational oversight within a resort environment.

The Cove Supervisor will guide staff, manage scheduling, inventory, and training, while collaborating with resort departments to maintain safety and financial performance. Strong communication and a customer-first mindset are essential.