Resort Front Desk Concierge - Guest Experience

CoralTree Hospitality Group; Oregon (WI); On-site; USD 36,000 - 42,000; Full time

Job summary

Sunriver Resort is seeking a Front Desk Coordinator to warmly greet guests, manage reservations and provide basic reception duties for the Cove. You'll uphold Four Diamond standards and deliver exceptional guest service in a fast-paced resort environment.

Responsibilities include answering calls, handling check-ins, assisting with retail purchases via the POS system, guiding guests, and coordinating facility access while maintaining VIP guest records and knowledge of resort amenities.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality experience preferred.
• At least one year customer service experience preferred.
• Must be able to accurately follow instructions, both verbally and written.
• Must be able to work in a fast paced environment.
• Ability to work a flexible schedule that may include evenings, weekends and holidays.
• Must have the ability to deal effectively and interact well with the guests and associates.
• Must be able to lift, carry push & pull up to 20 lbs occasionally.

Responsibilities

• Greets and welcomes guests upon arrival
• Answers phone and books pool reservations for Resort Guests/Members
• Promotes retail sales and accepts payment from guests
• Gives guests a tour of the facilities if requested
• Manages the entry of guests into the facility to ensure only those who have a confirmed reservation may enter
• Provides each guest with a towel upon entry
• Cleans Locker Room when needed
• Answers guests questions regarding Cove and Spotted Frog Operations
• Opens or closes the facility when needed
• Uses POS system to ring up retail merchandise
• Perform miscellaneous job-related duties as assigned
• Able to follow routine verbal and written instructions
• Contacts appropriate party, if necessary, when a guest problem is reported
• Coordinates facility evacuations as needed for weather or health threats
• Answers incoming guests calls and transfers appropriately
• Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
• Attends appropriate resort and departmental meetings
• Resolves guest problems and is empowered to act in absence of manager
• Maintains records for all VIPs, special requests, etc.
• Maintains an up to date working knowledge of all resort amenities as well as any special events

Skills

Customer service

Hospitality

Communication

Education

High school diploma or equivalent

Tools

POS system

Job description

Sunriver Resort is seeking a Front Desk Coordinator to warmly greet guests, manage reservations and provide basic reception duties for the Cove. You'll uphold Four Diamond standards and deliver exceptional guest service in a fast-paced resort environment.

Responsibilities include answering calls, handling check-ins, assisting with retail purchases via the POS system, guiding guests, and coordinating facility access while maintaining VIP guest records and knowledge of resort amenities.