Front Desk Concierge - City View Apartments

Faros-Properties; Pittsburgh (Allegheny County); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Sick time accrual

Employee parking provided

Uniform shirts and vest provided

On-site complimentary coffee/tea

Free Union Fitness membership

Monthly team lunches

Job summary

Faros Properties is seeking a part-time Front Desk Concierge for City View Apartments in Pittsburgh, PA. The role requires professional and courteous interaction with residents, guests, and team members, plus handling call routing, mail, access control, and move-in/move-out coordination.

Shifts are 7am–3pm or 3pm–11pm, with paid breaks, weekend availability preferred, and benefits including parking and uniform provisions. Immediate need and EOE statement also included in posting.

Qualifications

• Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
• Ability to effectively and professionally present information to customers and colleagues.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to use arithmetic in all units of measure, with whole numbers.

Responsibilities

• Maintain continuous communication with front desk staff, management and maintenance about issues and resident requests.
• Update shift notes hourly and submit to management daily.
• Monitor camera system when not performing other duties.
• Answer phones and front desk email; announce and direct visitors.
• Coordinate move-ins/move-outs and assist residents as needed.
• Enter maintenance requests into Yardi when applicable.
• Notify on-call maintenance and inform residents of ETA.
• Document noise, pet, and violation reports.
• Log and manage parking violations and arrange tow if needed.
• Handle keys for residents/vendors/guests and organize packages.

Skills

Strong organizational skills

Effective communication

Microsoft Office

Customer service

Tools

Yardi

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Concierge - City View Apartments

Guest Services Agent Part Time Pittsburgh, PA, US

6 days ago Requisition ID: 1283

Salary Range: $15.25 To $15.25 Hourly

ABOUT US

Faros Properties is a vertically integrated, full-service owner, developer, and operator of Real Estate. Faros focuses on core principles of entrepreneurship, integrity, alignment of interests and creating a positive impact. The foundation of our business is built on our long-term relationships with our investors, partners, tenants, and residents. We endeavor to build and create impactful spaces to live, work and thrive.

ABOUT THE POSITION

The Front Desk Concierge responds in a professional and courteous manner to all residents, guests, contractors, team members, and prospective future residents, while managing both external and internal calls, and performing job duties as outlined below.

ESSENTIAL JOB FUNCTIONS

• Maintain continuous communication with each Front Desk Concierge between each shift, and Management and Maintenance concerning building issues, package information, resident requests, comments, or complaints
• Review and update shift notes on an hourly basis and submit to Management daily
• Maintain visual contact via camera system when not performing other job duties as outlined
• Answer phones and monitor the Front Desk Concierge email
• Announce leasing walk-ins, appointments, and move-ins and direct to the appropriate department
• Announce all guests and gain permission from residents prior to giving them access to the elevator area
• Assist residents as needed and coordinate move-in and move-out procedures
• Accept maintenance requests from residents and enter into Yardi if applicable
• Call designated on-call Maintenance personnel for emergencies and inform residents of the expected arrival time of the on-call personnel and their name
• Respond and document all noise complaints, pet violations, resident amenity areas violations, and resident/guest violations
• Log and tag any parking violations, and call the tow company when applicable
• Pull keys for residents/vendors/guests, as needed
• Organize, log, and mark packages
• Keep lobby area and front desk clean and organized
• Assist leasing and management staff with administrative tasks
• Maintain open communication with Property Manager and other community staff
• Perform other duties as assigned

MINIMUM QUALIFICATIONS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to effectively and professionally present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers.
• Working knowledge of Microsoft Office and proficiency in online/technological systems.
• Ability to lift/move up to 10lbs and occasionally up to 50lbs without assistance
• Strong organizational and communication skills
• Must complete and pass Fair Housing training (provided)

GENERAL INFORMATION

• $15.25/hour
• Immediate need
• Weekend availability preferred
• Scheduled shifts are 7a-3pm and/or 3pm-11pm
• Paid 15-minute break per 8-hour shift
• Holidays required (paid at time-and-a-half)

BENEFITS

• Sick time accrual
• Employee parking provided
• Uniform shirts and vest provided
• On-site complimentary coffee/tea station
• Free Union Fitness membership available
• Monthly team lunches

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.