Front Desk Concierge- Aqua 388/488

Seabreeze Management Company, Inc.; Long Beach (CA); Presencial; USD 25.000 - 39.000; Jornada completa

Descripción de la vacante

Seabreeze Management Company, Inc. is seeking a Concierge to provide high-quality services for residential properties in the Long Beach area.

You will anticipate residents' needs, coordinate deliveries and reservations, and tailor services to individual requests, ensuring a hospitable experience. The role requires strong communication and organizational skills, the ability to manage access control and protect privacy, and a professional demeanor in a fast-paced environment.

Formación

• Two years of hospitality experience preferred.
• Some higher education or vocational training in hospitality desired.
• Good geographic knowledge of the surrounding area.

Responsabilidades

• Deliver personalized concierge services to residents, including coordinating deliveries, transportation, reservations, and special requests with a focus on hospitality.
• Act as the primary point of contact for day-to-day resident needs, ensuring a warm, welcoming environment and prompt resolution of concerns.
• Manage access control with discretion, assisting guests, vendors, and contractors while upholding building security and privacy standards.
• Liaise with property management to relay resident feedback, track amenity usage, and support community events or on-site programs.

Conocimientos

Hospitality experience

Customer service

Communication skills

Organizational skills

Multitasking

Interpersonal skills

Problem solving

Detail-oriented

Time management

Educación

Two years hospitality experience

Higher education or vocational training in hospitality

Herramientas

Outlook

Word

Descripción del empleo

Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 90,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 30 years. With offices throughout California and Nevada, Seabreeze has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity.

At Seabreeze, people are at the heart of what we do. Our philosophy, “Passion when combined with commitment, makes anyone unstoppable” is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live.

Provide high quality concierge services for the residential properties. The Concierge pro-actively anticipates the needs of the customer so a solution can be offered before being requested, personalizing the delivery of the service to meet the specific needs of each customer, reminding the customer of scheduled events, etc., and protecting the customer from unnecessary or unwanted demands by others.

Essential Duties And Responsibilities

• Deliver personalized concierge services to residents, including coordinating deliveries, transportation, reservations, and special requests with a focus on hospitality.
• Act as the primary point of contact for day-to-day resident needs, ensuring a warm, welcoming environment and prompt resolution of concerns.
• Manage access control with discretion, assisting guests, vendors, and contractors while upholding building security and privacy standards.
• Liaise with property management to relay resident feedback, track amenity usage, and support community events or on-site programs.

Requirements

Knowledge, Skills and Experience

• Must demonstrate a positive attitude and professional demeanor, serving as an ambassador for the company, and encouraging other employees to do the same.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to read and interpret documents such as operating and procedural manuals.
• Ability to perform basic math skills such as addition, subtraction, multiplication and division.
• Requires strong communication, organizational, decision-making and interpersonal skills.
• Ability to be detail-oriented while maintaining thorough follow-through.
• Ability to multi-task and to work well under pressure.
• Requires professional demeanor with ability to use independent judgment to handle any customer services matters in satisfactory manner.
• Proficiency with electronic resources such as Internet search, Outlook and Word.
• Ability to report to work on time for every scheduled shift, including weekends, holidays, and overnight shifts as scheduled.

Minimum Education

• Two years’ prior hospitality experience preferred
• Some higher education or vocational training specializing in the hospitality industry desired
• Good geographic knowledge of the surrounding area

Language Skills

The individual must have strong written and verbal communication skills in order to communicate effectively with employees and clients at all levels of the organization.

Availability

Swing shift position. 3:30pm - 12:00am with either Tuesday/Wednesday or Wednesday/Thursday off

Work Environment

The concierge works in a well-lighted, clean environment. S/he constantly interacts with other people, and may have to handle several responsibilities at once. The Association maintains a smoke-free environment in its offices, buildings, and Clubhouse complex.

Seabreeze is proud to be an Equal Opportunity Employer that celebrates the diversity of our team. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected status. For individuals with disabilities who would like to request an accommodation such as an ASL interpreter, please contact Renee Lott at [phone].