Assistant Front Desk Lead (CA)

Seabreeze Management Company Inc; Los Angeles (CA); On-site; USD 42,000 - 68,000; Full time

Job summary

Seabreeze Management Company Inc is seeking a Concierge to deliver personalized services for residents, coordinating deliveries, transportation, and reservations with a hospitality focus.

You will be the primary contact for daily resident needs, ensuring a warm welcome and prompt resolution of concerns. The role includes discreet access control and occasional support to the General Manager in administrative tasks.

Qualifications

• Hospitality experience is preferred.
• Ability to communicate clearly with residents and clients.
• Excellent time management and organizational skills.
• Comfort with handling multiple tasks in a dynamic environment.
• Proactive approach to anticipating resident needs.

Responsibilities

• Deliver personalized concierge services to residents, coordinating deliveries, transportation, and reservations.
• Be the primary point of contact for day-to-day resident needs and maintain a welcoming environment.
• Manage access control with discretion, upholding security and privacy standards.
• Liaise with property management to relay resident feedback and support events or programs.
• Occasionally assist with administrative tasks for the General Manager.

Skills

Positive attitude

Professional demeanor

Strong communication

Organizational skills

Interpersonal skills

Detail-oriented

Multi-tasking

Independent judgment

Problem solving

Outlook

Word

Education

Two years hospitality experience preferred

Higher education or vocational training in hospitality

Good geographic knowledge of surrounding area

Tools

Outlook

Word

Job description

Description

Introduction:

Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 150,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 30 years. With offices throughout California and Nevada, Seabreeze has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity.

At Seabreeze, people are at the heart of what we do. Our philosophy, “Passion when combined with commitment, makes anyone unstoppable” is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live.

Summary:

Provide high quality concierge services for the residential properties. The Concierge pro-actively anticipates the needs of the customer so a solution can be offered before being requested, personalizing the delivery of the service to meet the specific needs of each customer, reminding the customer of scheduled events, etc., and protecting the customer from unnecessary or unwanted demands by others.

Essential Duties and Responsibilities:

• Deliver personalized concierge services to residents, including coordinating deliveries, transportation, reservations, and special requests with a focus on hospitality.
• Act as the primary point of contact for day-to-day resident needs, ensuring a warm, welcoming environment and prompt resolution of concerns.
• Manage access control with discretion, assisting guests, vendors, and contractors while upholding building security and privacy standards.
• Liaise with property management to relay resident feedback, track amenity usage, and support community events or on-site programs.
• Occasionally assist with vehicle parking and provide administrative and operational support to the General Manager, as needed.

Requirements

Knowledge, Skills and Experience:

• Must demonstrate a positive attitude and professional demeanor, serving as an ambassador for the company, and encouraging other employees to do the same.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to read and interpret documents such as operating and procedural manuals.
• Ability to perform basic math skills such as addition, subtraction, multiplication and division.
• Requires strong communication, organizational, decision-making and interpersonal skills.
• Ability to be detail-oriented while maintaining thorough follow-through.
• Ability to multi-task and to work well under pressure.
• Requires professional demeanor with ability to use independent judgment to handle any customer services matters in satisfactory manner.
• Proficiency with electronic resources such as Internet search, Outlook and Word.
• Possess a valid state issued driver’s license with a clean driving record, and the ability to proficiently operate a standard transmission vehicle.

Minimum Education:

• Two years’ prior hospitality experience preferred
• Some higher education or vocational training specializing in the hospitality industry desired
• Good geographic knowledge of the surrounding area

Language Skills:

The individual must have strong written and verbal communication skills in order to communicate effectively with employees and clients at all levels of the organization.

Availability:

Regular business hours and overtime as needed.

Work Environment:

The concierge works in a well-lighted, clean environment. S/he constantly interacts with other people, and may have to handle several responsibilities at once. The Association maintains a smoke-free environment in its offices, buildings, and Clubhouse complex.

Seabreeze is proud to be an Equal Opportunity Employer that celebrates the diversity of our team. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected status. For individuals with disabilities who would like to request an accommodation such as an ASL interpreter, please contact Renee Lott at [phone].